Guest Service Representative – Residence Inn Birmingham Homewood (14002845) Position Available In Jefferson, Alabama
Tallo's Job Summary: The Residence Inn Birmingham Homewood is hiring a Guest Service Representative. Responsibilities include check-ins/check-outs, reservations, guest requests, and providing information to guests. The position requires strong communication skills, attention to detail, and the ability to work well in a team. Marriott International is the employer, offering a diverse and inclusive work environment.
Job Description
Job Description:
It?s a powerful feeling, to belong. It?s inspiring people to domore than they thought they could. It?s leading the way by rollingup your sleeves to accomplish a common goal. It?s taking a passionand turning it into your vision. Belonging is what it feels like towork at Marriott. If this sounds like the place for you, joinus. The Residence Inn Birmingham Homewood, located at 50 State FarmParkway, Birmingham, AL 35209 is currently hiring a Guest ServiceRepresentative.
Responsibilities include:
Organize, confirm, process, and conductall guest check-ins/check-outs, room reservations, requests,changes, and cancellations. Secure payment; verify and adjustbilling. Activate and file room keys. Process all guest requestsand relay messages. Print contingency lists to have a record of allguests in case of emergency. Identify and explain room features toguests; supply guests with directions and information regardingproperty amenities, services, and hours of operation, and localareas of interest. Ensure that any outstanding requests or problemsfrom the previous day receive priority and are resolved. Run andreview daily reports/logs. Complete designated cashier and closingreports in the computer system. Accept and record wake-up callrequests and deliver to appropriate department. Count bank atbeginning and end of shift; secure bank. Process all payment types,adjustment vouchers, paid-outs, correction vouchers, andmiscellaneous charges; provide change. Notify LossPrevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents,injuries, and unsafe work conditions to manager; ensure uniform andpersonal appearance are clean and professional; maintainconfidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;anticipate and address guests’ service needs; assist individualswith disabilities; thank guests with genuine appreciation. Speakwith others using clear and professional language; answertelephones using appropriate etiquette. Develop and maintainpositive working relationships with others; support team to reachcommon goals. Comply with quality assurance expectations andstandards. Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less thanor equal to 10 pounds without assistance. Perform other reasonablejob duties as requested by Supervisors. To submit your application for this job, please go to:https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=14002845 Marriott International is consistently recognized as an employer ofchoice around the globe by FORTUNE and Working Mother magazines,DiversityInc, Great Places to Work Institute, and the CRF instituteamong others. Visit our newsroom to learn more:news.marriott.com Connect and network online with us: www.facebook.com/marriottjobsandcareers www.twitter.com/marriottcareers www.linkedin.com/company/marriott-international www.weibo.com/marriottcareers Marriott International is an equal opportunity employer committedto hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis ofdisability, veteran status or any other basis protected underfederal, state or local laws.
