Patient Encounter Specialist – Call Center Position Available In Jefferson, Alabama
Tallo's Job Summary: Patient Encounter Specialist - Call Center at Callahan Eye Hospital in Birmingham, AL. This role involves accurately triaging telephone calls, scheduling appointments, verifying patient information, and prioritizing health concerns. Candidates need exceptional customer service skills, basic medical terminology knowledge, and effective communication abilities. The salary range is estimated to be between $29.1K - $34.5K per year.
Job Description
Patient Encounter Specialist•Call Center Callahan Eye Hospital•3.2
Birmingham, AL Job Details Estimated:
$29.1K•$34.5K a year 10 hours ago Qualifications Customer service English Grammar Experience Medical terminology Entry level Full Job Description Description Reports to the Operations Manager. Under general supervision and according to established policies and procedures, to accurately and efficiently triage the telephone calls received from patients, their caregivers, relatives and other members of the healthcare team. Schedule appointments, route calls, obtain and verify all patients’ demographics and insurance information. Prioritize patient’s health problems according to urgency. Qualifications Exceptional telephone and customer service skills. Basic knowledge of medical terminology. Knowledge of English grammar and punctuation. Must be able to communicate effectively with public and others and maintain confidentiality. Maintain a customer focus and strive to satisfy the customer’s perceived needs.
Primary Location :
Callahan Eye Hospital Job Category :
Clerical & Administrative Organization :
992007000
Callahan Eye Foundation Hospital Employee Status :
Regular Shift :
Day/1st Shift
