Service Advisor – BMW of Birmingham Position Available In Jefferson, Alabama
Tallo's Job Summary: The Service Advisor position at BMW of Birmingham in Irondale, AL, focuses on efficiently running a profitable service department. Responsibilities include scheduling appointments, providing cost estimates, maintaining customer satisfaction, and adhering to regulations. Candidates need dealership experience, mechanical knowledge, and strongmunication skills. This full-time role offersprehensive training andpetitivepensation.
Job Description
Irondale, AL
Service Advisor – BMW of Birmingham in Irondale, AL at Sonic Automotive
Date Posted:
4/29/2025
JOB
SNAPSHOT
Employee Type:
Full-time
Location:
1000 Tom Williams Way
Irondale, AL 35210
Job Type:
Other
Experience:
Mid-Senior Level
ABOUT
At BMW of Birmingham, a Sonic Automotive family dealership, you’ll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they’remitted to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.
JOB DESCRIPTION
Our Service Advisor is responsible for running an efficient and profitable service department. He/She will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.
Duties and Responsibilities:
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Greets customers in a timely, friendly manner.
- Provides aplete and accurate written cost estimate for labor and parts. Establishes “promised time”.
- Checks on progress of repair throughout the day. s customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
- Test-drive the vehicle or refer to the test technician as necessary.
- Maintain Customer Satisfaction Index rating at leastparable to that of the manufacturer, zone or branch average.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
- Maintains a dealership-prescribed standard for “hours per customer repair order written.”
- Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
- Follows allpany safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
- High school diploma or the equivalent.
- Must have Dealership experience.
- Ability to read andprehend instructions and information.
- Two years of experience in a dealership position.
- General knowledge of vehicle mechanical operations.
- ASE certification preferred.
- Sales experience preferred.
- Professional personal appearance.
- Excellent oral and writtenmunication skills.
- All applicants must be authorized to work in the USA
- All applicants must perform duties and responsibilities in a safe manner
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
It’s time to make the most important move of your career.
From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it’s easy to see the difference. When you join ouranization, you’ll enjoyprehensive training,petitivepensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.
