Service Advisor – Earthmoving Position Available In Jefferson, Alabama
Tallo's Job Summary: The Service Advisor - Earthmoving position at Thompson Tractor Company in Birmingham, AL involves handling incoming calls, producing quotations, dispatching technicians, and training staff. The role requires customer service, Microsoft Office, and mechanical knowledge. The salary ranges from $33.1K to $46.7K annually, with full-time hours. High school diploma or GED is required. This position is an Equal Opportunity Employer.
Job Description
Service Advisor – Earthmoving Thompson Tractor Company – 3.9
Birmingham, AL Job Details Full-time Estimated:
$33.1K – $46.7K a year 1 day ago Qualifications Customer service Mid-level Microsoft Office High school diploma or GED Computer skills Communication skills Mechanical knowledge Full Job Description The Service Advisor is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified. Essential Responsibilities & Expectations Handle incoming phone calls to the branch Produce quotations and estimates Take and deliver messages to branch personnel Effectively communicate with Service Department Personnel to address customer needs Assign jobs to Shop Technicians & Dispatch Field Service Technicians Open and properly segment Work Orders applying correct codes and tax information Handle closing of Work Orders in a timely fashion Adjust Service Technician time when necessary Obtain Purchase Orders from customers as required Responsible for charging his/her time to work orders Experience Preferred position. Education Required High School or Equivalent or better Skills Required Microsoft Office Computer Mechanical Customer Service Technical Verbal Communication Troubleshooting Decision Making Time Management Written Communication Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
