Collision Center Coordinator Position Available In Lee, Alabama
Tallo's Job Summary: Allen Turner Collision is hiring a Collision Center Coordinator in Auburn, AL. Responsible for customer interactions, scheduling, payments, and administrative tasks. Ideal candidates have customer service experience, organizational skills, and basic computer knowledge. Benefits include insurance, 401(k), vacation, and opportunities for advancement. Join our team for a supportive work environment and growth potential.
Job Description
Collision Center Coordinator Allen Turner Automotive of Auburn 2390 Automotive Boulevard, Auburn, AL 36830 Allen Turner Collision is seeking a professional, organized, and customer-oriented Collision Center Coordinator to join our growing team. In this important front-desk role, you will be the first point of contact for customers and play a key part in ensuring a smooth and positive experience throughout the repair process. If you take pride in providing excellent service and enjoy working in a supportive and structured environment, we encourage you to apply!
BENEFITS
Medical, dental, and vision insurance Long and short-term disability and life insurance Matching 401(k) plan and profit sharing Paid vacation and holidays Employee purchase program (discounts on products and services) Employee events and recognition such as service awards, holiday parties, Food Truck Fridays, and more A friendly, professional work environment Opportunities to advance within the company
JOB DUTIES
Answer incoming calls professionally and assist customers with scheduling, inquiries, and service updates Greet and check in customers, ensuring a welcoming and efficient start to their service experience Coordinate customer appointments and manage the check-in/check-out process Process payments accurately, including cash and electronic transfers, and match payments to repair orders Maintain ongoing communication with customers through follow-up calls and service updates Address customer concerns with professionalism and a solution-focused approach Communicate with insurance companies regarding payment status and related documentation Open and close repair orders in line with company procedures Provide general administrative support, including assisting with the CCC ONE estimating system and internal documentation Other duties as assigned
QUALIFICATIONS
Previous experience in a body shop, dealership, or customer service role is a plus Strong organizational and multitasking skills Excellent verbal and written communication Professional, friendly demeanor with strong customer service skills Basic computer skills; familiarity with CCC ONE is a plus Ability to work independently and as part of a team We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
