Customer Care Associate Position Available In Madison, Alabama

Customer Care Associate

Job Description:

StraitSys Inc
Regular

PRIMARY FUNCTION

The Customer Care Associate is responsible for responding to helpdesk requests in various forms, updating ticketing systems and scheduling appointments for ticket resolution.

ESSENTIAL FUNCTIONS

Respond to helpdesk requests from email, voicemail and helpdesk phone line within predetermined service level agreements.
Accurately and efficiently enter all customer service information into the helpdesk system
Schedule end user appointments with Technician
Communicate clearly and effectively with internal customers both, verbally and written with status updates.
Assist with overall customer service as needed

SUPERVISORY FUNCTIONS

This position has no supervisory responsibilities.

Job Requirements:

KNOWLEDGE, SKILLS, & ABILITIES

Ability to work utilizing professional written and verbal communication and interpersonal skills.
Active Listening
Time Management
Knowledge of Microsoft Office with an emphasis on Outlook.
Knowledge of standard office equipment such as copier, fax machine and phones.

QUALIFICATIONS

At least 3 years of customer service experience
High School Diploma or equivalent.
Proficient in MS Office products primarily Outlook
Highly organized
Excellent communication skills
Able to work with minimal supervision
Ability to pass a background and drug screening.

PREFERENCE STATEMENT

Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT

Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, sexual orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION

It is Calista and Subsidiaries’ business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.
The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.
This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.
Now
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of )
Now
Job Info
Location
Huntsville, Alabama, United States
Type
Permanent
Company Details
Yulista Holding, LLC
8600 Advanced Gateway
Huntsville, Alabama 35808 USA
yulista
97 Open Jobs Available Yulista Holding, LLC
Yulista Holding, LLC was formed in 2007, to provide financial, administrative, and management oversight to the Yulista family of companies. The Yulista Holding, LLC family of companies includes Chiulista Services, Inc.; Yulista Aviation, Inc.; Yulista…

Benefits:

Please Inquire.