Customer Engagement Associate Service Call Center Position Available In Madison, Alabama
Tallo's Job Summary: Bill Penney Toyota in Huntsville, AL is seeking a Customer Engagement Associate for their Service Call Center. This full-time position offers a pay rate starting at $14.00 per hour with benefits such as health insurance, paid time off, and bonus opportunities. Responsibilities include managing calls, resolving issues, and building customer relationships. Previous customer support experience required.
Job Description
Customer Engagement Associate Service Call Center Bill Penney Toyota 4808 University Drive NW, Huntsville, AL 35816 We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Shifts
- One of each
AVAILABLE 7
00 AM
- 4:00 PM ( Monday
- Friday) Some Saturdays required 10:30 AM
- 7:30 PM (Tuesday
- Saturday) Sunday & Monday off Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational training to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively
Job Type:
Full-time Pay:
From $14.00 per hour Expected hours: No less than 40 per week
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Supplemental Pay:
Bonus opportunities Ability to
Commute:
Huntsville, AL 35816 (Required) Ability to
Relocate:
Huntsville, AL 35816: Relocate before starting work (Required)
Work Location:
In person
