Customer Experience Associate Position Available In Madison, Alabama

H-003627-2025

Customer Experience Associate
United States – Alabama – Redstone Arsenal
Intermittent
5100PB1-03 Customer Experience Associate
Job Description
At Exchange our Customer Experience Associates oversee our customers’ happiness and shopping experience.
Your enthusiasm for helping customers will provide a friendly and efficient checkout experience. You’ll help customers feel weed and be a multitasking superstar – starting conversations, making connections, and efficiently serving each customer will be your expertise.
You’ll also have access to the base gym, library and other facilities, paid federal holidays and status as an employee of the DoD. So what can you expect as a Customer Experience Associate at the Exchange?
Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with them
Complete transactions accurately and efficiently while engaging customers in appropriate conversation
customers by following the proper procedure for bagging merchandise and moving large or heavy items
We know that you can work anyw. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Grade
1
Job Tier
0
Career Area
Retail Operations
Supervisor
No
Who We Are
We proudly serve retail and food for the military. Join us in supporting our family serving family mission by hiring veterans and spouses.
Our Focus

Join Our Family Serving Family:

Veterans Wee!
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not , the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements
Job Qualifications
Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions

Additional Qualifications/Requirements:

Willing to cross-train and work in other areas of the store, as needed
Must possess a weing and helpful attitude toward customers and other team members
Cash handling experience preferred
Excellentmunication skills
Basicputer skills
Retail experience preferred
Salary Minimum
$15.00
Salary Maximum
$20.67
Facility Name

RED MARTIN RD EXPRESS

Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a weing environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and ads to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers withpleting price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Activelymunicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assurespliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.
Work Challenges

STORE HOURS OF OPERATION

MONDAY

TO FRIDAY, MARTIN RD. EXPRESS

🙂 0530 – 1830;

WE ARE SEEKING SOMEONE WITH THE ABILITY TO WORK A FLEXIBLE EVENING SCHEDULE, WORKING AS LATE AS 1830

Number of Positions Remaining
1
Job Expires
03-May-2025