Customer Service Representative Position Available In Madison, Alabama
Tallo's Job Summary: As a Customer Service Representative at Ultratec Special Effects, you will handle customer inquiries, process orders, and ensure a seamless customer experience. Requirements include advanced computer skills, organizational abilities, and a clean background check. The position offers health insurance, life insurance, and paid holidays and vacation days. Hiring process involves screening and formal interviews.
Job Description
Customer Service Representative 2.3 2.3 out of 5 stars 148 Moon Drive, Owens Cross Roads, AL 35763
About Us:
Ultratec Special Effects is an industry leading in manufacturing pyrotechnics. Our pyro products are used on world concert tours, at major sporting events and at theme parks around the globe. We are looking for a friendly and organized Customer Service Representative to join our team and help us maintain our reputation for quality.
Job Summary:
As a Customer Service Representative, you will be the first point of contact for customers seeking our products. Your role will involve handling customer inquiries, processing orders, and ensuring a seamless customer experience from initial contact through to the completion of their delivery.
Key Responsibilities:
Customer service and relationship building (no cold calling, working with established customers) Contacting and developing solutions with customers Maintaining customer records Answer and route incoming telephone calls Communicate orally and via e-mail with clients and co-workers to effectively input customer orders Respond to requests for information in a timely and professional manner Understand and use job-related software Excellent written and verbal communication skills Handle confidential information with discretion Prior experience in office setting and virtual office is preferred Superior time management and priority-setting skills
Requirements :
Advanced computer skills and ability to use all aspects of Office 365 Exceptional organizational skills with attention to detail Lightning fast response time via email Motivated self starter Above basic knowledge of Microsoft Excel Quick learning to new systems and ALWAYS effectively using resources and tools provided in the system Must be able to work in a virtual setting
What We Expect From You:
Clean Background Check:
Federal law prohibits us from hiring anyone with any felony convictions. Pass a
Drug Screen:
You must be able to pass a drug screen
What We Provide For You:
Schedule:
We work 8am 4:30pm.
Health Insurance:
100%
Company Paid BC/BS Platinum Plan Other Insurance:
We have a variety of other low cost insurance options for dental, vision, short and long term disability
Life Insurance:
100% Company Paid Plan Equal to One Year’s Salary 10 Paid Holidays Per Year and 5 Paid Vacation Days
PLEASE NOTE
The hiring process includes; 1 screening interview with knowledge and stress testing involved, upon successful screening, 1 formal interview with hiring manager and COO.
