Customer Support Representative Position Available In Madison, Alabama

Customer Support Representative Wellstone Inc – 2.5

Huntsville, AL Job Details Full-time Estimated:

$31.9K – $36.6K a year 23 hours ago Benefits 457(b) AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance Retirement plan Qualifications Microsoft Word Spanish CPR Certification Business Management Microsoft Excel Medical office experience High school diploma or GED Bachelor’s degree Computer skills Office management 1 year Business Communication skills Entry level

Full Job Description Job Description:

The Customer Support Representative in our ABA clinic handles inquiries and concerns from clients, parents, and staff regarding ABA therapy services and other clinic-related matters in a professional and empathetic manner. This person is responsible for client and patient relations, office organization, and general assistance of leadership level staff. This is a great position for a recent graduate interested in a Medical Administrative Business position. What you’ll be doing: Relationship management and communication in phone and as first person upon entering clinic. Maintain detailed and organized accounts for patients at intake/registration. Establish, complete, and maintain Registration Paperwork and documents. Communicate professionally with physicians and referring providers. Uphold the mission and vision of WellStone to include holding other employees accountable in the absence of the Director and Clinical Supervisor. Maintain good client relations through emails, phone calls, general interactions. Inform Director and/or Clinical Supervisor of need for maintenance, repairs, cleanings, and other administrative tasks. Responsible for Opening and Closing clinic in rotation with management. Maintain Intakes & Waitlist under the supervision of the Intake Coordinator. Keeps office organized and running efficiently. Keep accurate records when performing data entry. Providing support to both the Director and Speech Therapist as needed. Keeping office area maintained and presentable. Upholding company values to patients and outside public. Complete other duties as assigned. This job description is only a summary of the typical functions of the job and is not designed to be an exhaustive or comprehensive list of all possible duties, tasks, or responsibilities that are required of the employee as they may change, or new ones may be assigned at any time with or without notice. What we’re looking for: High School Diploma or GED Knowledge of administrative principles and practices Effective, professional verbal and written communication Proven ability to effectively manage and interact with a staff of 20 or more Intermediate computer skills with knowledge of Microsoft Word and Excel Ability to work with staff and clients from diverse backgrounds Ability to organize and prioritize work flow CPR certification (or ability to obtain) Bachelor’s Degree in Business Management or Medical Office Management preferred Spanish Speaking preferred Benefits What we offer: Competitive medical, dental, and vision premiums State Retirement participation through RSA plus an optional 457b plan with a company match Nine (9) paid holidays throughout the year Ability to continually accrue up to 15 days of PTO a year (unused rolls over) Company-paid Group Life and AD&D insurance and Long-Term Disability Licensure reimbursement Tuition discounts through learning partnerships with Athens State University and Capella University We are compassionate towards those impacted by behavioral health disorders. We are dedicated to one another through collaboration and teamwork. We are optimistic problem-solvers who do what it takes to get the job done.