Dispatcher – Customer Service Position Available In Madison, Alabama

Dispatcher – Customer Service Thorntons Towing Service LLC Madison, AL Job Details Full-time Up to $18.50 an hour 1 day ago Qualifications Management Customer service Logistics Microsoft Office Administrative experience Dispatching Analysis skills Data entry AS400 Organizational skills Computer skills Communication skills Entry level GIS Full Job Description Job Summary We are seeking a dedicated and detail-oriented Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance in navigating our services. Your expertise in logistics and transportation management will be essential in ensuring customer satisfaction and efficient service delivery. Duties Respond to customer inquiries via phone systems, email, or chat, providing accurate information regarding services and solutions. Utilize GPS and transportation management systems to track shipments and provide real-time updates to customers. Assist with dispatching operations, ensuring timely communication between drivers and clients. Perform data entry tasks to maintain accurate records of customer interactions and service requests. Analyze customer feedback and service metrics to identify areas for improvement in service delivery. Collaborate with logistics teams to resolve issues related to transportation management and ensure smooth operations. Maintain a professional demeanor while handling challenging situations, ensuring a positive customer experience. Qualifications Proficiency in using GIS and AS400 systems is preferred but not mandatory. Experience in dispatching or logistics is highly desirable. Strong analytical skills with the ability to assess situations and make informed decisions. Excellent communication skills, both verbal and written, with a focus on customer engagement. Ability to work effectively in a fast-paced environment while managing multiple priorities. Detail-oriented with strong organizational skills to ensure accuracy in data entry and reporting. A proactive approach to problem-solving with a commitment to delivering high-quality service. Join us as we strive to provide exceptional customer experiences through effective communication and efficient logistics management!

Job Type:

Full-time Pay:

Up to $18.50 per hour Expected hours: No less than 40 per week

Schedule:

8 hour shift Ability to

Commute:

Madison, AL 35757 (Required) Ability to

Relocate:

Madison, AL 35757: Relocate before starting work (Required)

Work Location:

In person