Guest Service Representative – 1st and 2nd Shift Position Available In Madison, Alabama

Guest Service Representative – 1st and 2nd Shift Best Western Plus Madison – Huntsville Hotel Madison, AL Job Details Full-time $12.00 – $13.50 an hour 1 hour ago Qualifications Customer service English High school diploma or GED Front desk Entry level Under 1 year Full Job Description We are looking for a customer-focused Guest Service Representative/1st and 2nd Shift to join our team! You are the face of our hotel and provide the first impression the guest receives. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions. The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a “people person” with a passion for providing exceptional customer service, we want to meet you! Responsibilities Greet every guest with a smile Assist guests with the registration process Answer phone calls and take messages accurately Anticipate the needs of guests and build rapport Respond to guest concerns and resolve them appropriately, escalating to management when necessary Maintain accurate records of registration and payment information Ensure compliance with health and quality standards Qualifications High School Diploma/GED required Familiarity with hospitality industry standards preferred Knowledge of front desk operations and procedures preferred Proficient in English; knowledge of other languages is a plus Ability to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations Ability to demonstrate genuine care for customers and employees Ability to work in a fast-paced environment