Mental Health Call Center Representative Position Available In Madison, Alabama

Mental Health Call Center Representative Integrated Behavioral Health – 4.3 Madison, AL Job Details Full-time From $14 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Bilingual Microsoft Word Some college Microsoft Excel Customer service Call center Medical office experience Mid-level Windows eClinicalWorks Medical scheduling High school diploma or GED Medical terminology 2 years Communication skills Full Job Description Join our team at Integrated Behavioral Health (IBH) ! We realize that the strength of our practice is our exceptional staff. We are currently looking for an experienced, compassionate, and career-oriented Mental Health Call Center Representative to work in our call center in Madison, AL. Mental Health Call Center Representative Job Description You will be the first contact for individuals seeking mental health care services. You will handle in and outbound calls, acting as a liaison between those seeking mental health care, current patients, and IBH. This is an in-office position at our headquarters in Madison, AL. Mental Health Call Center Representative Salary and Benefits Starting salary of $14/hr Health Insurance premiums are shared by IBH Dental Insurance Vision Insurance Short Term Disability provided Long Term Disability provided Life insurance provided Paid Time Off 7 Holidays Contribution model 401k Mental Health Call Center Representative Responsibilities Triaging patient calls, referral sources, and administrative department inquires Communicating with insurance companies and/or authorization requestors Entering patient information into our electronic medical record system (eClinicalWorks) Engaging the caller to help ensure customer satisfaction and assisting them with issues/concerns related to their mental health Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty Being knowledgeable about qualifications for multiple insurances. Scheduling appointments for patients and taking messages from incoming patient’s calls regarding health concerns or problems. Directing those messages to the appropriate physicians and/or nurses. Using customer service principles and techniques to communicate with patients calmly, pleasantly, and professionally. Mental Health Call Center Representative Job Requirements Bilingual skills are a plus High School Diploma or GED required; some college preferred Experience and proficiency with eClinicalWorks preferred 2 years experience in a medical office with working knowledge of medical insurance verifications and patient scheduling Customer service experience preferred Proficiency with Microsoft Windows, Word, and Excel applications Proficiency with phones and computer systems Excellent oral and written communication skills Ability and willingness to be empathetic and an active listener What We’re Looking For A candidate interested in professional growth and internal promotions A long term partnership Strong character- integrity, honesty, adaptability, and quality of care Individuals who enjoy being a part of team and working together to professionally develop About IBH Integrated Behavioral Health (IBH) is a thriving independent practice of over 100 healthcare providers covering 7 hospitals, 10 outpatient clinics, and over 165 long-term care facilities across Southern Tennessee and Northern Alabama. Our providers are known for their professionalism and commitment to the provision of high-quality care.

Job Type:

Full-time Pay:

From $14.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Medical Specialty:

Psychiatry Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person