Service Advisor – Earthmoving Position Available In Madison, Alabama
Tallo's Job Summary: The Service Advisor - Earthmoving position involves handling administrative tasks such as incoming calls, quotations, dispatching technicians, and training. Requirements include experience as a Service Technician, proficiency in Microsoft Office, and excellent customer service skills. This full-time role is based in Huntsville, AL and offers opportunities for advancement.
Job Description
Service Advisor – Earthmoving
Job Category:
Clerical and Administrative
Requisition Number:
SERVI005484
ing Details
ed: April 15, 2025
Full-Time
Locations
Showing 1 location
Huntsville, AL 35805, USA
Job Details
Description
The Service Advisor is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Essential Responsibilities & Expectations
Handle incoming phone calls to the branch
Produce quotations and estimates
Take and deliver messages to branch personnel
Effectively communicate with Service Department Personnel to address customer needs
Assign jobs to Shop Technicians & Dispatch Field Service Technicians
Open and properly segment Work Orders applying correct codes and tax information
Handle closing of Work Orders in a timely fashion
Adjust Service Technician time when necessary
Obtain Purchase Orders from customers as required
Responsible for charging his/her time to work orders
Qualifications
Skills
Required
Microsoft Office
Intermediate
Computer
Intermediate
Mechanical
Advanced
Customer Service
Advanced
Technical
Advanced
Verbal Communication
Advanced
Troubleshooting
Advanced
Decision Making
Advanced
Time Management
Advanced
Written Communication
Advanced
Education
Required
High School or Equivalent or better.
Experience
Required
Experience working as a Service Technician. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
