Technical Support Agent Position Available In Madison, Alabama
Tallo's Job Summary: Automation Personnel Services is seeking a Technical Support Agent for LG Electronics in Huntsville, AL. This role involves troubleshooting residential appliances, updating knowledge databases, and coordinating with various departments. The pay rate is $21/hr with benefits such as paid holidays, health insurance, and a referral program. Candidates should have HVAC and electrical experience, customer service skills, and proficiency in Microsoft Office. This is a full-time, long-term temporary position.
Job Description
Technical Support Agent Automation Personnel Services – 3.5 Huntsville, AL Job Details Contract $21 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Vision insurance Referral program Qualifications Schematics Customer service Call center English Mid-level Microsoft Office Electrical experience HVAC Typing Manufacturing Grammar Experience Full Job Description Technical Support Agent Automation Personnel Services is looking for a skilled Technical Support Agent for LG Electronics based in Huntsville, AL. In this role, you will be responsible for providing support in the troubleshooting and diagnosis of problems encountered in the maintenance of residential appliances by using general knowledge, product schematics, data stored in knowledgebases and other sources of information available on those products.
Pay Rate:
$21.00/hr Must be local, must be available to come into the office for training events
Technical Support Agent Duties and Responsibilities:
Answer inbound calls from authorized and non-authorized service centers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system. Provide updates to knowledge database used by service centers and other technical support representatives with new troubleshooting information discovered in the resolution of customer calls. Investigate technical issues from the field by coordinating with the parts department, factory personnel, and engineering. Other duties as assigned.
Technical Support Agent Qualifications and Requirements:
Minimum of 1-3 of HVAC and Electrical experience in the field and/or call center. Knowledgeable and competent with hands on customer service experience, particularly with commercial duct free systems with DC inverter technology. Knowledge and experience of PTAC’s are also helpful. Ability to read and interpret schematics. Proficient in MS Office Suite with the ability to quickly learn new software applications. Ability to type at least 35 WPM. Ability to communicate distinctly and effectively in English using proper grammar to effectively answer all customer inquiries promptly and accurately. General understanding of Microsoft Office products with the ability to adapt to other computer systems quickly, and utilize them efficiently while on the phone with a caller.
Job Typ e:
Full time, long term temporary
Benefits:
Weekly Pay 401(k) retirement plan Medical, dental, and vision insurance Service Bonus Pay Holiday Pay Interested in this job? Click , email your resume to , or call John at 256.583.6823 to learn more. Or apply through our office inside LG at: 201 James Record Road Huntsville, AL 35824 256.774.4108 Bonus Opportunity! We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payment.
About Automation Personnel Services:
Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award in 2019-2022, and the ClearlyRated® Best of Staffing Client Award for seven straight years, 2016-2022. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association. Our goal is finding you the right job! Equal Opportunity Employer APSHuntsville
