Customer Care Representative Position Available In Mobile, Alabama

We are accepting applications for our Customer Care Representative opening, which is a phone-based customer service position.

Responsibilities:

Clearly and accurately assisting customers by taking inbound calls on a dialer system. Researching, resolving, and documenting issues. Preparing professional and accurate written correspondence as needed. Accurately and quickly computing payoffs, extension fees, rewrites, quotes, etc.

We offer our full-time associates:

Amazing Health & Wellness benefits. 4 weeks paid time off. Annual Merit increases and year-end Bonuses as well as Pension and profit-sharing benefits! Amazing associate deals and discounts with our sister company, Toyota. The opportunity for growth and development (Education assistance program) as well as career advancement.

Qualifications:

Assertive, clear, and concise oral and written communication skills. Competency with PC and 10-key and ability to function/toggle between computer screens and systems (2 screens). Knowledge of retail and lease auto finance is helpful. Ability to function productively in a high-volume environment. Prior customer service experience is preferred. Ability to multitask and work with minimal supervision. Bilingual in Spanish and English is strongly preferred. #LI-KB1 #LI-Hybrid This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER JM

Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance. What started with our founder Jim Moran’s passion for selling cars continues today with the dedication and hard work of every JM Family associate. We have grown into one of the largest, most innovative and diversified companies in the automotive industry, and we are branching out into new and exciting businesses. Our principal operations focus on vehicle distribution and processing, finance and insurance, retail vehicle sales and home improvement specialty franchises. But that’s what we do. Who we are is a more than 4,000-associate strong organization consistently recognized among the best places to work in the country. Our associates are our most important asset. We are a “we” culture, and we work with each other, not for one another. We take pride in creating a diverse workplace, providing a healthy work/life balance, and delivering programs that give back to the communities where we live and work. Hear from our associates about their experiences

Southeast Toyota Finance:

Rachel Thompson Southeast Toyota Finance Holly Counts