Customer Service Representative Position Available In Mobile, Alabama

Job Description:

SUMMARY:

Under close supervision, the Customer Service Representative isresponsible for accurately fulfilling customer orders and managingincoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, providesquotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronicmethods, or walk in (counter sales).
• Influences Motion Industries’ gross profit through negotiatingthe sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands ofthe customer based on competition, while maximizing the profit forMotion Industries.
• Builds customer relationships to drive repeat business byrelating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels aremaintained for customers.
• May place orders without approval for orders up to $5,000 perline and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory,distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customerorders.
• Partners with Account Representatives to ensure customersatisfaction.
• Expedites backorders. May pull inventory and prepare order forshipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) tothree (3) years of related experience or an equivalentcombination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, andlistening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing,communicating internally and externally via email, using businesssystems and searching capabilities to find products on theinternet.
• Product knowledge is preferred.

COMPANY INFORMATION

Motion offers an excellent benefits package which includes optionsfor healthcare coverage, 401(k), tuition, reimbursement, vacation,sick, and holiday pay. Not the right fit? Let us know you’re interested in a futureopportunity by joining our Talent Community on jobs.genpt.com orcreate an account to set up email alerts as new job postings becomeavailable that meet your interest! GPC conducts its business without regard to sex, race, creed,color, religion, marital status, national origin, citizenshipstatus, age, pregnancy, sexual orientation, gender identity orexpression, genetic information, disability, military status,status as a veteran, or any other protected characteristic. GPC’spolicy is to recruit, hire, train, promote, assign, transfer andterminate employees based on their own ability, achievement,experience and conduct and other legitimate business reasons.