Service Advisor Position Available In Mobile, Alabama
Tallo's Job Summary: This Service Advisor position at Truckworx in Irvington, AL, is a full-time role offering $16-$18 an hour. Responsibilities include scheduling service work, communicating with customers, and selling additional services. Qualifications include a high school diploma, 2 years of experience, and computer skills. Benefits include AD&D insurance, health insurance, dental insurance, 401(k), paid time off, vision insurance, 401(k) matching, life insurance, and a referral program.
Job Description
Service Advisor Truckworx – 5.0 Irvington, AL Job Details Full-time $16 – $18 an hour 20 hours ago Benefits AD&D insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Referral program Qualifications Mid-level High school diploma or GED Driver’s License Computer skills 2 years Communication skills Full Job Description
SERVICE ADVISOR
This is a hands-on position responsible for scheduling service work and selling additional needed service to customers. This is a fast paced environment with high expectations where you are rewarded for doing exceptional work. The Service Advisor is responsible for the following: Greet customers and answer service calls in a timely, friendly manner. Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a time line, and estimate the cost of repair. Conduct preliminary inspection of customer’s vehicle by lifting hood and visually assess for potential additional repairs needed. Test drive vehicles or refer to the test technician as necessary. Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed. Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO. Accomplish the forecast that has been established by management. Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable). If additional work is needed, explain the details to customer, including the additional cost and time considerations. Follow all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor. All other duties assigned.
JOB REQUIREMENTS
A passion for customer service Reliable & detail oriented Self-motivated Ability to multi-task in a fast paced, deadline driven environment Exceptional communication & follow-up skills Basic computer and phone skills Minimum of 2 years of previous Service Advisor (or similar) experience to include billing and closing tickets as well as quoting jobs High school diploma or equivalent Ability to lift up to 50 lbs. occasionally with assistance, stand for multiple hours during shift, and regularly stoop, kneel, crouch, crawl, reach, handle and feel
BENEFITS
$20,000 Company-Paid Life Insurance and
AD&D BCBS
Health – Employee contribution decreases with tenure Dental and Vision Accident, Critical Illness, Cancer, Life Insurance and Disability 401(k) Paid Time Off Plan We have a family-friendly environment with a business casual dress code. Drug Testing is required.
EOE Job Type:
Full-time Pay:
$16.00 – $18.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance
Shift:
Day shift
Work Days:
Monday to Friday Ability to
Commute:
Irvington, AL 36544 (Required) Ability to
Relocate:
Irvington, AL 36544: Relocate before starting work (Required)
Work Location:
In person
