Service Advisor Position Available In Mobile, Alabama

Service Advisor Truckworx 8620 I 10 Service Rd, Irvington, AL 36544 SERVICE ADVISOR This is a hands-on position responsible for scheduling service work and selling additional needed service to customers. This is a fast paced environment with high expectations where you are rewarded for doing exceptional work. The Service Advisor is responsible for the following: Greet customers and answer service calls in a timely, friendly manner. Schedule appointments and communicate with customers to determine the nature of the mechanical problem(s), establish a time line, and estimate the cost of repair. Conduct preliminary inspection of customer’s vehicle by lifting hood and visually assess for potential additional repairs needed. Test drive vehicles or refer to the test technician as necessary. Assign sequence numbers to each customer’s repair orders, obtain customer and vehicle data, establish customer’s payment method, and ensure all documents are accounted for and signed. Maintain customer satisfaction by following up on repair orders, contacting customers regarding any changes in the estimate or time promised, and recording all changes on the RO. Accomplish the forecast that has been established by management. Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with the manufacturers’ specifications, using maintenance menus (if applicable). If additional work is needed, explain the details to customer, including the additional cost and time considerations. Follow all company safety policies and procedures, and immediately reports any and all accidents to a manager or supervisor. All other duties assigned.

JOB REQUIREMENTS

A passion for customer service Reliable & detail oriented Self-motivated Ability to multi-task in a fast paced, deadline driven environment Exceptional communication & follow-up skills Basic computer and phone skills Minimum of 2 years of previous Service Advisor (or similar) experience to include billing and closing tickets as well as quoting jobs High school diploma or equivalent Ability to lift up to 50 lbs. occasionally with assistance, stand for multiple hours during shift, and regularly stoop, kneel, crouch, crawl, reach, handle and feel

BENEFITS

$20,000 Company-Paid Life Insurance and

AD&D BCBS

Health – Employee contribution decreases with tenure Dental and Vision Accident, Critical Illness, Cancer, Life Insurance and Disability 401(k) Paid Time Off Plan We have a family-friendly environment with a business casual dress code. Drug Testing is required.

EOE Job Type:

Full-time Pay:

$16.00 – $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Shift:

Day shift

Work Days:

Monday to

Friday Work Location:

In person