Call Center Agent Position Available In Pike, Alabama

Call Center Agent ALWS Solutions Troy, AL 36081 Overview We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inbound and outbound calls, addressing customer inquiries, and ensuring a positive experience for every caller. If you possess strong communication skills and a passion for helping others, we encourage you to apply. Responsibilities Manage inbound and outbound calls in a professional manner. Provide accurate information to customers regarding products and services. Analyze customer needs and offer appropriate solutions. Maintain high standards of phone etiquette while communicating with clients. Document customer interactions and transactions accurately in the office system. Handle cash transactions with precision and care when necessary. Collaborate with team members to improve overall customer service experience. Follow up on customer inquiries to ensure satisfaction. Experience Previous experience in a call center environment is preferred but not mandatory. Strong customer service skills with the ability to communicate effectively in English. Proficient in office software applications and able to type efficiently. Demonstrated ability to handle cash transactions accurately. Excellent analytical skills to assess customer needs and provide solutions. A positive attitude with a willingness to learn and grow within the company.

Job Types:

Full-time, Contract Pay:

$15.00 per hour

Shift:

8 hour shift Day shift Application Question(s): Please provide your email address.

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred) Call center: 1 year (Preferred)

Work Location:

In person