Customer Service Representative Position Available In Shelby, Alabama
Tallo's Job Summary: Sunbelt Paper & Packaging is hiring a Customer Service Representative in Calera, AL. The role involves managing incoming calls, generating sales leads, and resolving customer complaints efficiently. Requirements include proven customer support experience, strong communication skills, and the ability to multitask. This is a full-time position with benefits such as health insurance and paid time off.
Job Description
Customer Service Representative Sunbelt Paper & Packaging 240 George Roy Parkway, Calera, AL 35040 We are looking for a customer-oriented service representative. What does a Customer Service Representative do? A Customer Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Customer Service Responsibilities:
Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Go the extra mile to engage and assist customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM/ERP systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree
Job Type:
Full-time Benefits:
Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Schedule:
8 hour shift Monday to Friday Ability to
Commute:
Calera, AL 35040 (Required)
Work Location:
In person
