Customer Service Specialist Position Available In Shelby, Alabama

Customer Service Specialist Printswell INC 135 Winslett Road, Pelham, AL 35124 Customer Service Specialist

• Serve with Heart.

Work with Purpose. Grow with Us! PrintsWell is Christian-owned personalized stationery company located in the Pelham/Oak Mountain area, and we’re looking for a warm, service-minded professional to join our Customer Service team. If you believe in going the extra mile with a smile, love helping people feel valued, and want to be part of a mission-driven business, this could be your next home.

What We’re About:

Our customers are not just orders in a system—they are individuals celebrating life’s meaningful moments. Whether it’s a baby shower, wedding, or a note of encouragement, every product we print carries significance. That is why we are looking for someone who understands the value of compassionate, personalized service. Think of the kind of service that leaves you smiling—thoughtful, attentive, and always willing to go the extra mile, where every customer feels seen, heard, and valued. That is the level of care we strive to provide every day.

Job Summary:

As a Customer Service Specialist , you will be on the front lines of our customer experience. Your primary responsibilities will include promptly and cheerfully answering phone calls, responding to emails, and resolving order issues with care and efficiency. We are looking for someone who can remain calm and solutions-oriented in a fast-paced environment while bringing a sense of joy to each interaction. In addition, if you have a background in graphic design, you could be eligible for increased pay and the opportunity to assist as a backup for our Customer Service Technical Support Specialist.

Key Responsibilities:

Provide outstanding, empathetic service to customers via phone and email, reflecting our company’s values and commitment to excellence. Resolve standard processing issues with a solutions-first mindset and a positive attitude. Keep detailed and accurate records of customer interactions and transactions. Strive to “WOW” each customer by treating every interaction as an opportunity to build trust and leave a lasting positive impression. Support customers with file-related or design questions using your graphic design knowledge (if applicable). Step in as a backup to the Customer Service Technical Support Specialist as needed (if applicable).

What We’re Looking For:

A heart for service

• You genuinely enjoy helping others and can remain gracious under pressure. Excellent communication skills
• You can listen carefully, speak clearly, and write thoughtfully. Professional experience
• 3-5 years in a customer-facing or service-related role. Multitasking magic
• You can juggle multiple tasks while keeping your cool. Problem-solving mindset
• You enjoy finding solutions and can think quickly when issues arise.

Preferred Qualifications:

High school diploma required; Associate’s or Bachelor’s degree in Graphic Design or a related field is a plus. Experience with FreshDesk is a plus Experience with design software or a general understanding of print-ready files is a bonus. Why Work with Us?

• A supportive team that truly cares about each other and our customers.mission-driven business, this could be your next home.
• A positive, respectful workplace culture where your input is valued.

Opportunities for cross-training and growth within a small but vibrant company. Competitive compensation, with increased pay opportunities for candidates with technical or design skills. We are a faith-based, values-driven workplaces.

Compensation and Details:

$20

• $22 per hour, based on proven customer-service exper_se and performance metrics.

Annual reviews and bonus opportuni_es. Monday-Friday, 8:00 AM-4:30

PM To Apply:

Please send your resume and a short cover letter sharing why you would be a great fit for this role and our team. We look forward to learning more about you!