Service Advisor – Earthmoving Field Position Available In Shelby, Alabama
Tallo's Job Summary: The Service Advisor - Earthmoving Field is responsible for administrative duties such as handling incoming calls, producing quotations, dispatching technicians, and training less experienced staff. Essential skills include Microsoft Office proficiency, mechanical knowledge, and advanced customer service abilities. High school education or equivalent is required, with experience as a Service Technician preferred. This position offers full-time employment at the specified location in Alabaster, AL.
Job Description
Service Advisor – Earthmoving Field
Job Category:
Clerical and Administrative
Requisition Number:
SERVI005471
ing Details
ed: April 4, 2025
Full-Time
Locations
Showing 1 location
2070 Corporate Woods Drive
Alabaster, AL 35007, USA
Job Details
Description
The Service Advisor is responsible for supporting all branch Service Department personnel through detailed handling of a variety of administrative duties including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified.
Essential Responsibilities & Expectations
Handle incoming phone calls to the branch
Produce quotations and estimates
Take and deliver messages to branch personnel
Effectively communicate with Service Department Personnel to address customer needs
Assign jobs to Shop Technicians & Dispatch Field Service Technicians
Open and properly segment Work Orders applying correct codes and tax information
Handle closing of Work Orders in a timely fashion
Adjust Service Technician time when necessary
Obtain Purchase Orders from customers as required
Responsible for charging his/her time to work orders
Qualifications
Skills
Required
Microsoft Office
Some Knowledge
Computer
Intermediate
Mechanical
Advanced
Customer Service
Advanced
Technical
Advanced
Verbal Communication
Advanced
Troubleshooting
Advanced
Decision Making
Advanced
Time Management
Advanced
Written Communication
Advanced
Education
Required
High School or Equivalent or better.
Experience
Preferred
Experience working as a Service Technician. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Must possess or demonstrate the ability to quickly acquire the following required Skills and Competencies.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
