Customer Care Position Available In Tuscaloosa, Alabama
Tallo's Job Summary: Communicate professionally with customers and vendors in the Customer Care role at AFFLINK in Tuscaloosa, AL. Responsibilities include handling customer calls, maintainingmunication with sales teams, processing orders, and providing support. Required skills include excellentmunication and organizational abilities, with a high school diploma and at least one year of customer service experience.
Job Description
Customer Care
Tuscaloosa, Alabama (AL)
Full Time
1st Shift
Company Description
AFFLINK has been a leader in supply chain management services for almost 50 years. Connecting more than 200 suppliers of packaging, janitorial, safety, foodservice, office, and MRO procurement solutions with nearly 300 independent distribution experts, AFFLINK provides innovative process and procurement solutions that drive efficiencies for ‘s leading businesses.
Job Description
Job Summary:
Communicates and interacts with customers, vendors, and co-workers professionally, accurately, and in a timely manner. Functions as a team member within the department and organization, as required, and performs any duty assigned to best serve thepany.
Responsibilities:
Handles customer calls professionally and courteously.
Maintains open lines ofmunication with the sales force and Member Support team about back orders, pricing, customer concerns, and any other related items.
Responsible for following up to ensure the customer receives the order.
Assembles and mails samples and collateral materials to customers and field personnel when requested.
Communicates with manufacturers regarding orders, product information, pricing, and shipping status.
Processes purchase orders, invoices, credits, and rebates.
Generates members’ order information and reports.
Checks for correct pricing and quantities.
Working within D365 and D365 CC portal to ensure all orders, open orders, invoicing, etc., are processed, correct, andmunicated.
Handles any correspondence regarding member support.
Performs additional duties as assigned by the supervisor or other management as needed. Benefits
Required Qualifications
Required Skills/Abilities:
- Excellent verbal and writtenmunication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Problem-solving skills.
- Ability to prioritize tasks.
- Ability to follow instructions.
- Proficient with Microsoft Office Suite or related software.
Preferred Qualifications
Education and Experience:
Required Qualifications:
High school diploma or equivalent.
Minimum of one year of Customer Service, call center, and/or related experience.
Division
Afflink
Job Category
Sales
Req Number
120779BR
Address Line 1
1400 Afflink Place
State
Alabama
Location
Afflink (0261)
