Customer Service Representative Position Available In Tuscaloosa, Alabama
Tallo's Job Summary: The Customer Service Representative role involves being the main contact for customers and distribution partners, handling inquiries, processing orders, and resolving issues. Requirements include a high school diploma, customer service experience, communication skills, and proficiency in Microsoft Office. This full-time position in Tuscaloosa, AL offers the opportunity to provide exceptional service in a fast-paced environment.
Job Description
Post
Customer Service Representative
Job Category:
Sales/Customer Service
Requisition Number:
CUSTO002020
Posting Details
Posted:
April 1, 2025
Full-Time
Locations
Showing 1 location
Tuscaloosa, AL 35401, USA Job Details
Description Position Summary The Customer Service Representative will be the primary point of contact for our direct customers and distribution partners, ensuring their needs are met with professionalism and efficiency. Responsibilities will include managing inquiries, processing orders, and resolving any issues related to orders and shipments. Essential Functions Process customer orders accurately and efficiently, ensuring timely delivery.
Process customer order revisions and communicate changes to the warehouse and logistics teams.
Monitor product inventories and collaborate with the plant coordinators to identify potential shortages and escalate to the sales team. Respond promptly and professionally to customer inquiries via phone and email, escalating to appropriate salesperson when necessary.
Manage incoming customer complaints, directing them to the appropriate salesperson.
Collaborate with the sales and logistics teams to ensure seamless service delivery.
Qualifications:
High school diploma or equivalent; additional education or training in customer service or the food industry is a plus.
Proven experience in a customer service role, preferably within the food industry.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using Microsoft Office Suite.
Ability to multitask and manage time effectively in a fast-paced environment.
A positive attitude and a strong commitment to providing exceptional customer service. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
