Customer Service Representative Position Available In Tuscaloosa, Alabama
Tallo's Job Summary: Customer Service Representative needed at MedSouth, Inc. in Northport, AL. Competitive pay and benefits offered, including paid time off, health insurance, and retirement plan. Responsibilities include qualifying orders, processing DME orders, scheduling deliveries, and communicating with referral sources. Skills required include excellent communication, interpersonal, and problem-solving skills, as well as the ability to use a computer. A background check and high school diploma/GED are also required.
Job Description
Customer Service Representative 3.5 3.5 out of 5 stars 400 McFarland Blvd Ste G, Northport, AL 35476 Customer Service Representative MedSouth, Inc. provides quality care to its patients through a variety of healthcare services offerings that include home/durable medical equipment, wound care treatment, and management of various chronic disease states.
JOIN OUR TEAM!
Compensation:
Competitive Pay and Benefits – including
Paid Time Off, Holiday Pay, Health Insurance, and Retirement Plan Responsibilities:
Qualify orders by identifying the patient’s diagnosis and insurance coverage Process orders for DME or supplies received via mail, fax, and telephone or personally from the patient or other employee Schedule delivery and timely set up equipment with the patient to best meet the patient’s needs Obtain necessary insurance information to process the third-party billing Communicate with referral sources and sleep labs to obtain documentation needed to process patient orders Obtain the order and all necessary documentation to meet medical necessity guidelines for dispensing equipment Answer telephone calls in a timely manner and identifies customer needs and/or problems On-call rotation for after hours service
Skills/Requirements:
Excellent Oral and Written Communication skills Interpersonal and Problem-solving skills Excellent Customer Service Ability to use a computer equivalent to the position Required to Pass a Background Check High School Diploma/GED
