Service Advisor Position Available In Greene, Arkansas

Service Advisor Glen Sain Ford, Inc 1301 Highway 49 N, Paragould, AR 72450 The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments. Service Advisors are expected to be able to fully and effectively document customer needs. Will be responsible for relaying customer concerns directly to Service Technicians. There is an expectation to openly and honestly relay information to our customers in a timely manner. Service advisor will need to be able to effectively multitask in a high stress level environment with a positive attitude. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Glen Sain Family where we value service to each other and the world as much as to our customers!

Service Advisor Responsibilities:

Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers

Service Advisor Requirements:

Previous experience at a Ford dealership is a plus Ability to identify the problem quickly Proven record of achieving exceptional customer satisfaction Energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Ability to learn new technology and repair and service procedures and specifications Ability to lift 50 pounds and work on your feet for extended periods of time Ability to work in a fast-paced environment Basic computer skills Positive, friendly attitude High school diploma or equivalent We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.