Customer Service Representative Position Available In Pulaski, Arkansas

Customer Service Representative Hertz Car Rental – 3.2 Little Rock, AR Job Details Full-time $13 – $14 an hour 1 day ago Benefits Health insurance 401(k) Paid time off Qualifications Customer service English Entry level

Full Job Description Responsibilities:

Provide world class customer service by managing the rentals and returns process, in compliance with Hertz’s policies and procedures Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner Resolve customer issues and concerns professionally using effective customer service techniques Effectively communicate and offer ancillary products and services to enhance customer’s travel experience Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells Achieve personal sales goals while supporting the goals of the team Qualify and process customer rentals with accuracy and attention to detail Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Keep work area organized and free of clutter

Job Type:

Full-time Pay:

$13.00 – $14.00 per hour

Benefits:

401(k) Health insurance Paid time off

Shift:

8 hour shift Day shift Evening shift

Work Location:

In person