Client Service Representative Position Available In Washington, Arkansas

Client Service Representative 2.3 2.3 out of 5 stars Springdale, AR 72762

About CAS:

Consolidated Admin Services “CAS” is a Third-Party Administrator and offers our clients affordable and compliant benefit administration. At CAS, we pride ourselves on being dependable and providing affordable, flexible, and reliable benefit administration – Services offered include administration of

FSA, HSA, HRA, COBRA, FMLA, ERISA, ACA

Reporting and Compliance, and more. Service is our #1 Priority. Consolidated Admin Services “CAS” is dedicated to supporting our team members and our clients. CAS offers a competitive compensation package with an excellent benefit package with 100% employer paid short-term and long-term disability and life insurance. CAS is a growing company, and we are looking for individuals who want to learn and grow with us. CAS was named 2020 Arkansas Business of the Year!

Job Summary:

The primary responsibility of the Customer Service Representative for Consolidated Admin Services is to represent Consolidated Admin Services in communications and interactions with clients and participants, in-person, over the phone, and in writing. The Customer Service Representative supports Consolidated Admin Services with various account customer service activities, administrative functions, and special projects. The Customer Service Representative is an integral part of Consolidated Admin Services providing superior service to our clients and participants.

Duties/Responsibilities:

To perform this job successfully, the individual must be able to perform each essential function of the job satisfactorily. This includes but is not limited to the following: Represents CAS in a friendly and professional manner in-person, over the phone, and in writing Serves as the first level of contact for verbal and written participant communication Organizes and maintains service emails (COBRA, Info, FMLA) Substantiates debit card claims Processes debit card returns Processes HSA zero balance close out audits Reviews Enrollment Reports for discrepancies Processes paper enrollments Processes returned COBRA mail Follows appropriate escalation procedures Provides exceptional customer service in light of ongoing changes in the industry Assists other teammates and teams as needed Other duties as assigned, including special projects

Minimum Requirements:

High School Diploma or equivalent, bachelor’s degree preferred Two years of accounting-related experience required; Customer Service experience preferred Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing, e-mail management, and file management Excellent communication skills Excellent attention to detail skills Presents a professional image Ability to build rapport and collaborate with others

Knowledge, Skills and Abilities:

To perform this job successfully, the individual must demonstrate the knowledge, skills, and abilities required to perform the job. This includes but is not limited to the following: Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing, e-mail management, and file management Excellent interpersonal skills, ability to relate to a wide range of people, collaborates well with others Excellent communication skills to include: o actively pays attention to, and participates in, communication with others o adapts communication style to audience o friendly o confident o gives and receives feedback o volume and clarity o empathetic o respectful o responsive Displays initiative, a desire to learn and develop, a willingness to help others Generates ideas, solves problems as they arise Excellent attention to detail skills to include: o organizational skills o time management skills o analytical skills o observational skills High level of efficiency, accuracy, and responsibility Handles and protects confidential and sensitive information with utmost importance Excellent understanding of customer care and services Prioritizes and manages different tasks at once Works effectively to meet deadlines Thrives in pressured or stressful situations Committed and flexible attitude, adaptable Mathematical and deductive reasoning Critical thinking Sense of rigor, able to deal with something in a comprehensive, thorough, and complete way Presents a professional image Must be flexible with work schedule to support cyclical work demand Consolidated Admin Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Compensation Package:

Bonus opportunities

Schedule:

8-hour shift Monday to

Friday Education:

High school or equivalent (Required)