Call Center Representative Position Available In Capitol Planning Region, Connecticut

Call Center Representative Veterans Sourcing Group 77 Hartland Street, East Hartford, CT 06108 JOB

DESCRIPTION

Job Title:

Customer Service Representative (Start date of 6/23)

Location:

77 Hartland Street, East Hartford, CT 06108

Duration:

3 Months with possibility of extension / conversion to perm

Pay Rate:

$19.36/hr on W2

Work Schedule:

Monday – Friday, 8:30 AM – 5:00 PM (Weekends off) Need Typing Test Assessment along with submission About the

Job:

We are seeking a Customer Service Representative to support our customers as a first point of contact. You will be responsible for providing program and account information, password reset assistance, and ensuring timely call resolution.

Responsibilities:

Act as initial point of contact for inquiries from potential and existing beneficiaries Provide one-to-one telephone contact with consumers and providers Assist with password resets and accurately respond to incoming calls Document all interactions with consumers and properly forward calls to Call Center Leadership or other CT agencies Log calls into call tracking system and note trends in consumer questions and concerns

Requirements:

High School Diploma or equivalent, and six months minimum experience in a call center environment Associate degree or higher without call center experience Ability to pass 30 wpm typing test and customer service assessment Ability to successfully pass a criminal background check and drug test Strong commitment and work ethic, outstanding attendance, and effective problem-solving skills

What We Offer:

Full-time employment with paid training Career growth opportunities and great work environment Full benefit options and weekends off

Job Type:

Contract Pay:

$19.36 per hour Expected hours: 40 per week

Benefits:

Health insurance

Schedule:

8 hour shift Ability to

Commute:

East Hartford, CT 06108 (Required)

Work Location:

In person