Customer Care Associate Position Available In Capitol Planning Region, Connecticut

Job Description:

Are you a tech-savvy problem solver with a passion fordelivering exceptional customer support? Do you have a knack fortroubleshooting and a love for all things telecommunications? Ifso, we have the perfect opportunity for you! Join our team as aCustomer Care Associate and be at the forefront of helping ourcustomers navigate their way through the exciting world oftelecommunications.

Responsibilities:

Serve as the primary point ofcontact for our customers, providing top-notch support for theirtelecommunications products and services. Diagnose and resolvecustomer inquiries and technical issues through various channelsEmpower customers with knowledge by educating them on productfeatures, service packages, and troubleshooting steps. Collaboratewith cross-functional teams to escalate and resolve complexcustomer issues, ensuring prompt and satisfactory resolutions. Keepup-to-date on the latest trends and advancements intelecommunications technology, enabling you to provide cutting-edgesupport to our customers. Document customer interactions andsolutions accurately in our CRM system to maintain comprehensiverecords and facilitate knowledge sharing. Identify opportunities toimprove customer satisfaction and contribute to the development ofsupport materials, FAQs, and self-help resources. Act as a customeradvocate by providing feedback and insights to internal teams forproduct and service enhancements.