Customer Service Associate Position Available In Capitol Planning Region, Connecticut

Customer Service Associate Rug Pad Usa Llc 100 Marketing Way, Suffield, CT 06078 Job description RugPadUSA is a growing e-commerce business looking to find ambitious, inquisitive, and creative individuals who want to make an impact on a dynamic company. Starting in 2013, RugPadUSA has rapidly grown as an innovator in direct-to-consumer manufacturing and fulfillment, expanding to multiple locations around the country. RugPadUSA is committed to designing and producing the highest-quality products for our customers. This is an opportunity for motivated individuals who are looking to grow with a growing company.

Job Responsibilities:

Reasonably available for any and all customer service escalations Ensures all customer notifications, inquiries and reviews within our partner sales channel portals are handled timely and properly Act as a brand ambassador and subject matter expert for all products sold across all sales channel platforms Create and assign actionable tickets in customer service application Constantly updating and improving customer service processes, systems, and scripts used by staff Collaborates with other managers regarding need-to-know updates affecting customer service Share customer feedback and information with senior management in order to continuously improve and evolve the customer experience Fills in direct customer service gaps as needed Qualifications & Skills (Required): Ability to use and navigate web-based applications Effective written and verbal communication skills for both customers and internal staff Strong organizational skills Critical thinking and creative problem solving Impeccable public speaking skills

Education and Experience Requirements:

At least 1 year experience in e-commerce technologies At least 1 year experience in customer relations