Customer Service Representative Position Available In Capitol Planning Region, Connecticut

Customer Service Representative Ringfeder Power Transmission – 3.0

Bolton, CT Job Details Full-time Estimated:

$41.1K – $50.2K a year 6 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications CRM software Customer service ERP systems English Microsoft Office Continuous improvement Data entry Computer skills 1 year Phone etiquette Order entry Communication skills Entry level

Full Job Description About Us:

At Ringfeder Power Transmission, we are committed to delivering exceptional products and services to our customers. As we continue to grow, we are looking for an enthusiastic, dedicated, and tech-savvy Customer Service Representative to join our team. If you are passionate about helping others, have strong computer skills, and enjoy learning new products, we want to hear from you!

Job Description:

As a Customer Service Representative, you will be the voice of our company, providing top-notch support to our customers across various channels (phone, email, chat, etc.). You will be responsible for answering customer inquiries, resolving issues, and helping our clients understand our products and services in detail.

Key Responsibilities:

Provide exceptional customer service by answering calls, emails, and live chats promptly, professionally, and courteously. Utilize computer systems and software to access customer information, process orders, and provide real-time solutions. Assist customers with product inquiries , helping them understand the features, benefits, and best uses for our products. Resolve customer issues effectively and efficiently, aiming for first-contact resolution when possible. Learn and retain detailed knowledge of company products, services, and internal systems to better assist customers. Document all interactions and feedback using the appropriate tools, ensuring accuracy and clarity in records. Collaborate with other departments to ensure customer satisfaction and continuous improvement of services.

Skills & Qualifications:

Computer proficiency with the ability to learn new software and systems quickly (experience with CRM software is a plus). Excellent communication skills, both written and verbal, with a customer-focused approach. Problem-solving abilities, with a knack for resolving customer issues in a timely and friendly manner. Attention to detail, ensuring accurate data entry and consistent follow-up with customers. Product knowledge and the ability to quickly become an expert on our offerings. Patience and empathy , understanding the needs of each customer while managing challenging situations with professionalism.

Preferred Experience:

Previous experience in customer service, retail, or a related field. Experience with product training and learning new product lines. Familiarity with customer service platforms and tools (e.g., Zendesk, Freshdesk, etc.).

Job Type:

Full-time Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person