Summer Customer Service Associate Position Available In Capitol Planning Region, Connecticut

Job Description:

Are you a customer-oriented professional with a knack for sales?

Do you thrive in a fast-paced environment where you can combineyour excellent customer service skills with your sales expertise?

Join our team as a Seasonal Customer Service Representative, whereyou’ll have the opportunity to engage with customers, provideoutstanding service, and contribute to our sales success.

SeasonalCustomer Service Representative Responsibilities:

The SeasonalCustomer Service Representative will serve as the first point ofcontact for our customers, delivering exceptional service andsupport Assist customers with inquiries, product information, orderprocessing, and issue resolution, ensuring a seamless and positiveexperience. Identify and seize upselling and cross-sellingopportunities to promote additional products or services tocustomers. Build rapport and maintain relationships with customers,understanding their needs, preferences, and purchase history tooffer personalized recommendations. Collaborate with other SeasonalCustomer Service Representatives and the sales team to meet orexceed sales targets, actively participating in sales initiativesand promotions. Maintain a comprehensive knowledge of our products,features, and benefits to effectively communicate with customersand close sales. The Seasonal Customer Service Representative willlearn to process sales orders and manage customer accounts,ensuring accuracy and timely follow-up. Stay updated on industrytrends, competitor offerings, and market dynamics to provideinsights and contribute to sales strategies. Document customerinteractions and transactions accurately in our CRM system,maintaining thorough and up-to-date records. Collaborate withcross-functional teams to resolve customer issues and ensurecustomer satisfaction.