Call Center Representative Position Available In Capitol, Connecticut

Call Center Representative Manchester Pediatric Associates LLC South Windsor, CT Manchester Pediatric Associates is seeking a full time Call Center Representative. This position requires an individual who pays attention to accuracy and detail, has good communication skills, and excellent customer service skills. Responsibilities include but not limited to: The following are the key responsibilities for a call center representative: Answer and manage incoming calls in a professional and courteous manner. Schedule, confirm, and reschedule patient appointments based on provider availability. Provide general information to patients and families regarding office policies, procedures, and services. Handle patient inquiries and direct calls to the appropriate department when necessary. Verify and update patient information in the electronic medical records system. Assist with insurance verification and eligibility checks as needed. Process prescription refill requests according to office protocol. Handle patient concerns and escalate issues to management as appropriate. Document all call interactions accurately and efficiently. Assist with medical record requests if needed. Call center checklist completion for every incoming call into practice prior to hanging up. Provide front desk coverage, including patient check-in and check-out, when necessary, including training. Provide front desk coverage when necessary either bi-weekly or every 3rd Saturday from 8AM – 1PM based on shift rotations respectively. Perform additional administrative tasks and special projects assigned by management that may not be explicitly listed in this job description. We are looking for a candidate who is eager to learn more about the medical world and will be a great addition to our team! This position is based in our South Windsor office.

Setting:

Medical Office Work Remotely:

No Job Type:

Full-time Job Type:

Full-time Pay:

$17.00 – $20.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Paid sick time Paid time off Vision insurance

Medical Specialty:

Pediatrics Schedule:

8 hour shift Ability to

Commute:

South Windsor, CT (Required) Ability to

Relocate:

South Windsor, CT:

Relocate before starting work (Required)

Work Location:

In person