Customer Service Representative Position Available In Capitol, Connecticut

Customer Service Representative Tower Energy 80 Town Line Road, Plainville, CT 06062 Position Summary The Customer Service Representative ensures a high level of customer satisfaction by collaborating with members of other departments to offer top-notch service and resolution to all current and potential customers. Position Responsibilities Consistently demonstrates actions consistent with Sail’s Core Values Primary contact for all customers in-person, via e-mail and via telephone Initiates communication with customers to develop relationships and build trust Participates in out-bound calls and marketing initiatives to our customers Directs customers in a way that ensures their problem or question is properly resolved Schedules deliveries and Service Appointments with a high-level of detail Enters and notates details in customer accounts Receives and processes payments for customers Ability to understand and perform the Daily Transaction reconciliation process Enters Heating Assistance benefits and pricing plans on customer accounts Explains in detail to customers the different fuel programs that are available to customers Well-versed on how to successfully set company fuel programs in place Maintains familiarity with retail oil pricing and can address appropriately Understands and communicates safety policies as they relate to our customers Supports the retention of customer contracts and documents in a manner that supports efficient process Works with our customer base to insure compliance with existing accounts receivable policy and minimize over terms accounts Suggests and deploys processes to increase customer satisfaction, efficiency, value and/or lower costs Involved in special projects from time to time, depending on business need Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position Required Knowledge, Skills and Abilities Minimum of two (2) years of experience working directly with customer service Graduate of High School or equivalent Self-motivated with a high degree of comfort working independently in managing priorities and making decisions Basic understanding and prior experience in account set-up, billing, accounting, and analyzing data Strong sense of professionalism and ability to maintain discretion Well-developed verbal and written communication skills Demonstrated ability to work as part of a team Proficient user of Microsoft Office (prior experience with customized internal computer programs i.e., petroleum software application) preferred Must meet employment eligibility standards set for criminal and other background checks The employee will primarily work in an office environment. Outside of the office environment, this employee is exposed to moving vehicles. The noise level in the work environment is usually quiet to moderate. EEO and ADA Commitment At Sail Energy, everyone matters and has a voice. We are committed to providing an environment of mutual respect where equal opportunities and reasonable accommodations are available to all applicants and team members. Decisions are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, or any other non-merit characteristic protected by federal or state laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@sailenergy.net or call 207-837-4130. We will not respond to unsolicited third-party recruitment agencies.

Job Type:

Full-time Pay:

$24.00 – $28.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance

Shift:

Day shift

Work Location:

In person