Home Service Customer Service Representative Position Available In Capitol, Connecticut

Home Service Customer Service Representative Delponte Plumbing & Heating – 2.0 Glastonbury, CT Job Details Full-time $22 – $26 an hour 20 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Professional development assistance Qualifications HVAC experience (1-2 years) Customer service Call center experience English 3 years Plumbing industry experience (1-2 years) Plumbing Attention to detail HVAC Proactiveness Empathy Phone etiquette Critical thinking Communication skills Entry level Under 1 year Full Job Description Job Overview The CSR supports the day-to-day operations of the company and is the primary point of contact for customers. The CSR answers the phone, obtains customer information, books calls, and addresses customer concerns. If an issue arises, the CSR will work diligently to solve the problem, to the customers satisfaction. As part of this responsibility, the CSR will develop and manage reports, and interact with field personnel to schedule calls efficiently. A successful CSR must have the ability to function as a part of a team and be able to think creatively and critically. Duties Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential! Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members’ spirit. Provide accurate information regarding products and services to assist customers effectively. Analyze customer needs and provide appropriate solutions or escalate issues when necessary. Conduct outbound calls to follow up with customers or gather feedback on services provided. Maintain a clean and organized office environment to facilitate efficient operations. Collaborate with team members to improve customer service processes and enhance overall service quality. Qualifications Proficiency in English with excellent verbal and written communication skills. Strong phone etiquette with the ability to engage customers positively. Previous experience in customer service or call center environments is preferred but not required. Excellent interpersonal communication skills on a professional and technical level Ability to analyze situations quickly and make sound decisions under pressure. Familiarity with office software applications is beneficial for daily tasks. A passion for providing outstanding customer support and ensuring customer satisfaction. Join us in delivering exceptional service that makes a difference!

Job Type:

Full-time Pay:

$22.00 – $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Professional development assistance Vision insurance

Shift:

Day shift Morning shift

Work Location:

In person