Pet Resort Reservation Specialist Customer Service Inside Sales Position Available In Capitol, Connecticut

Pet Resort Reservation Specialist Customer Service Inside Sales 2.5 2.5 out of 5 stars Newington, CT 06111 • Hybrid work

INSIDE SALES – RESERVATIONS MUST LOVE DOGS!

Opportunity to work for an established business in one of the fastest-growing and fun industries in the country! We are looking for an energetic, enthusiastic, pet lover to confidently communicate and build relationships with prospective customers, while providing exceptional experiences to our loyal clients.

A DAY IN THE LIFE AS A RESERVATION SPECIALIST

You are the “voice” of our business. You are always respectful and professional in all your interactions. You take inbound phone calls from current and prospective customers. You make outbound phone calls to return voicemails or follow up on emails and reservation requests. You use phone scripts combined with your excellent communication skills to build the value of the services, build relationships with pet parents, and promote a high level of activities that are best for each pet. You process new reservations from start to finish. You handle customer questions and concerns with patience. You use your sales skills and competitive nature to promote services that benefit each pet. Your natural empathy helps you understand customers’ concerns and hesitations so you can establish trust and help pet parents overcome the fear associated with leaving their pet. You use your attention to detail as you document the details of each call. And, since you are an animal lover, you also enjoy promoting pet-related services that are truly in the best interest of every pet, since our #1 goal is to ensure each pet is happy, safe, and healthy during his or her stay with us.

QUALIFICATIONS

Must be detail oriented and organized Must have excellent communication skills Basic computer literacy Basic proficiency with Microsoft Office applications Willing to learn pet resort scheduling reservation software Polished, professiona,l and enunciates clearly Positive, can-do attitude Must have a phone and computer to be eligible to work remotely Must be open to coaching and committed to learning new concepts Must be able to input information into software while speaking on the phone is preferred, but not required Ability to work in a fast-paced environment during peak times Must be willing to work from the on site office, as well as opportunity to work remotely. Must have quiet, private space to work and operate in a professional manner if working remotely. Must not be allergic to dogs or cats

ARE YOU READY TO JOIN OUR TEAM?

If you are looking for a meaningful career that will allow you to use your professional skills and vibrant personality while learning new concepts and strategies for success, please attach your resume and follow the additional instructions below.

Job Types:

Full-time, Part-time Pay:

$18.00 – $20.00 per hour Expected hours: 35 – 45 per week

Benefits:

401(k) Employee discount Flexible schedule On-the-job training Opportunities for advancement Paid time off Paid training Tuition reimbursement

Shift:

10 hour shift 8 hour shift Day shift Morning shift

Supplemental Pay:

Bonus opportunities Performance bonus Quarterly bonus

Work Days:

Monday to Friday Weekends as needed

Education:

High school or equivalent (Preferred)

Experience:

sales: 1 year (Preferred) Shift availability: Day Shift (Preferred) Ability to

Commute:

Newington, CT 06111 (Preferred)

Work Location:

Hybrid remote in Newington, CT 06111