Service Department Representative Position Available In Capitol, Connecticut

Service Department Representative 3.7 3.7 out of 5 stars East Windsor, CT 06088 Service Department Representative About Aqua Pool & Patio Aqua Pool & Patio is a small, family-owned pool company with 50 years of experience specializing in the construction, renovation, and service of in-ground gunite pools. We pride ourselves on quality craftsmanship and exceptional customer service. We’re looking for a professional, driven, and personable individual to join our dedicated Service Department team.

Your Role and Responsibilities:

As a Service Department Representative, you’ll play a crucial role in ensuring our customers receive fast, high-quality support, both over the phone and in person. Your daily responsibilities will include, but are not limited to:

Customer Communication:

Expertly handling incoming phone calls and providing clear, helpful responses to customer inquiries.

Contract Management:

Accurately preparing and processing customer contracts.

Scheduling & Coordination:

Efficiently scheduling work appointments and coordinating complex schedules with our service technicians, customers, and external partners like electricians.

Billing & Invoicing:

Creating precise invoices and processing billing for parts and services.

Problem Solving:

Assisting customers with their pool-related questions and finding effective solutions.

Data Entry:

Maintaining accurate customer records and service logs.

Required Skills & Qualifications:

Customer Service:

Proven ability to provide professional and courteous customer service.

Tech Proficiency:

Strong proficiency in Microsoft Office applications, particularly Word and Excel.

Reliability:

A reliable commute or willingness to relocate to East Windsor, CT.

Education:

High school diploma or equivalent.

Preferred Skills & Qualifications:

Scheduling Experience:

Prior experience in managing and coordinating schedules, office experience.

Pool Knowledge:

Familiarity with pool equipment or chemistry is a plus but not required – we’re happy to train the right person! This is a full-time position, typically requiring 40-50 hours per week. We value our employees and offer a comprehensive benefits package for full-time associates, including: Competitive wages. 401k with automatic company contribution after 1st year. Paid personal time after 1st year. Contribution to Health and Dental insurance after 1st year.

Job Types:

Full-time, Seasonal Pay:

From $24.00 per hour Expected hours: 40 – 50 per week

Benefits:

401(k) 401(k) matching Health insurance Paid time off

Shift:

8 hour shift

Work Location:

In person