Customer Service Representative – Crystal Run Healthcare – Middletown, NY Position Available In Lower Connecticut River Valley Planning Region, Connecticut

Job Description:

Opportunities with Crystal Run Healthcare, part of the Optumfamily of businesses. Advance your career in a dynamic health caresetting. Our commitment to coordinated care and technology-drivenpractices not only elevate patient care but also provides our teamwith a supportive work environment. With a growing network oflocations, we offer a platform for career advancement with anexcellence culture. Join us in making an impact and discover themeaning behind Caring. Connecting. Growing together. This positionis full-time. Employees are required to work a flex schedule; starttimes between 9:00am

• 12:00pm, earliest shift during 9:00am
• 5:00pm, and latest shift during 12:00pm
• 8:00pm. It may benecessary, given the business need, to work occasional overtime,weekends and holidays. Our office is located at 109 Rykowski Lane,Middletown, NY. We offer 3 weeks of on-the-job training. The hoursduring training will be 8:00am
• 4:00pm, Monday
• Friday.

PrimaryResponsibilities:

• Provide excellent customer service
• Constantlymeet established productivity, schedule adherence, and qualitystandards
• Respond to complex customer calls
• Resolve customerservice inquiries which could include:
• Benefit and Eligibilityinformation
• Billing and Payment issues
• Customer materialrequests
• Physician assignments
• Authorization for treatment
• Explanation of Benefits (EOB) You’ll be rewarded and recognized foryour performance in an environment that will challenge you and giveyou clear direction on what it takes to succeed in your role aswell as provide development for other roles you may be interestedin.

Required Qualifications:

• High School Diploma / GED
• Must be18 years of age OR Older
• 1 years of experience in CustomerService analyzing and solving customer problems, OR 1 years ofexperience in an office setting environment using the telephone andcomputer as the primary instruments to perform job duties
• Basicproficiency with Windows PC applications, which includes theability to learn new and complex computer system applications
• Ability to work 100% onsite at 109 Rykowski Lane, Middletown, NY
• Ability to work a flex schedule; start times between 9:00am
• 12:00pm, earliest shift during 9:00am
• 5:00pm, and latest shiftduring 12:00pm
• 8:00pm, including the flexibility to workoccasional overtime, weekends and holidays, based on the businessneed

Preferred Qualifications:

• Ability to multi-task, thisincludes ability to understand multiple products and multiplelevels of benefits within each product
• Ability to remain focusedand productive each day through tasks may be repetitive
• Abilityto navigate a computer while on the phone

Physical and WorkEnvironment:

• Frequent speaking, listening using a headset,sitting, use of hands / fingers across keyboard or mouse, handlingother objects, long periods working at a computer
• Service centerenvironment with moderate noise level due to Representativestalking, computers, printers, and floor activity Pay is based onseveral factors including but not limited to local labor markets,education, work experience, certifications, etc.

In addition toyour salary, we offer benefits such as, a comprehensive benefitspackage, incentive and recognition programs, equity stock purchaseand 401k contribution (all benefits are subject to eligibilityrequirements). No matter where or when you begin a career with us,you’ll find a far-reaching choice of benefits and incentives. Thehourly pay for this role will range from $16.00

• $24.

23 per hourbased on full-time employment. We comply with all minimum wage lawsas applicable. At UnitedHealth Group, our mission is to help peoplelive healthier lives and make the health system work better foreveryone. We believe everyone-of every race, gender, sexuality,age, location, and income-deserves the opportunity to live theirhealthiest life. Today, however, there are still far too manybarriers to good health which are disproportionately experienced bypeople of color, historically marginalized groups, and those withlower incomes. We are committed to mitigating our impact on theenvironment and enabling and delivering equitable care thataddresses health disparities and improves health outcomes — anenterprise priority reflected in our mission. OptumCare is an EqualEmployment Opportunity employer under applicable law and qualifiedapplicants will receive consideration for employment without regardto race, national origin, religion, age, color, sex, sexualorientation, gender identity, disability, or protected veteranstatus, or any other characteristic protected by local, state, orfederal laws, rules, or regulations. OptumCare is a drug

• freeworkplace.

Candidates are required to pass a drug test beforebeginning employment. RPO RED