Customer Service Representative I Position Available In Naugatuck Valley, Connecticut

Stirling Benefits, Inc. A 90 Degree Benefits Company Customer Service Representative I Easy Apply Orange, CT Easy Apply Do you want to leave work knowing you made a difference? Find a career where professional growth and creative problem solving are a part of your daily success story? Start your career as a Customer Care Representative at 90 Degree Benefits! Why Work at 90 Degree Benefits? Every team member at 90 Degree Benefits is vital to our success. If you have an unfailing commitment to excellence, alignment with customer interests and strong problem-solving skills, 90 Degree Benefits welcomes your contribution to our enthusiastic team! What will I be doing? Customer Service Rep I (CSR I) is an entry-level position for seasoned or new-to-the-workforce applicants. Our representatives guide members through various healthcare questions and assist providers in identifying covered benefits for their patients. Communication is largely by phone or email, however, our representatives may attend business functions or company healthcare information sessions as a part of our responsibility. You will assist members by explaining their benefits, solving claim concerns, finding a provider nearby, or helping them make educated decisions about where they will seek their healthcare. You will strive first call resolution, and build strong, trusting relationships with our members and the provider community. Successful CSR I Reps may advance to higher level authority/responsibility including

CSR II, CSR

III or Team Lead roles. What is the culture like? 90 Degree Benefits strives to provide an environment of continuous learning and engagement. Our company is comprised of seasoned insurance professionals, many of whom have worked in the industry for 20 or more years, as well as new staff who are entering the industry for the first time. Our five tenants are Customer First, Accountability, Courage, Dynamism and Strategic Growth. We pride ourselves on displaying the values of the company in our daily work, and providing opportunities to continue growth and build a knowledge base. The company also recognizes that creativity and new ideas sometimes require stimulation. We provide regular team interaction to inspire and motivate. Join us, and be part of a success story! Does this sound like the job for you? If you want to be a part of the 90 Degree Benefits team apply today!

Qualifications Needed:

• No previous healthcare experience required; 2 years of customer service experience is preferred Partner with the Sales Staff to provide clients with service as outlined in the client Administrative Agreement, Summary Plan Document and Summary of Benefits.

Provide timely and accurate responses to requests from customers on general claims, including occasional phone coverage for FSA and HRA. Work closely with the Claims Analysts on claim payment inquiries. Work closely with the Client Services/Funding Department to resolve claim payment errors Effectively and accurately communicate with providers, clients and participants in oral and written form Provide timely feedback to the company regarding service failures or concerns Ability to work any 7.5 hour shift between the hours of 8 a.m. and 5 p.m. Monday through Friday What benefits can we offer you? Competitive Compensation Merit based increases and incentives based on performance Medical/Dental/Vision Insurance Life Insurance 2x Salary Short Term and Long Term Disability Simple 401k with Company Match up to 4% Paid Time Off accrual start on first pay Do other qualifications apply to this job?

• A High School Diploma or GED is required with up to 1 year of previous experience in a customer service environment preferred OR college degree or any combination of education and experience
• Excellent verbal and written communication, problem solving, listening and computer skills
• Experience in research and resolution of high level/sensitive customer service issues
• Ability to work independently, take ownership, and pay attention to detail Occasional attendance of Company sponsored events or offsite health fairs during or after regular work hours Ability to organize and manage multiple priorities Strong Customer orientation Ability to work well with others in a multi-task working in a team environment Strong PC skills with proficiency using email and scanning Ability and willingness to work on multiple database systems Ability to read, analyze, and interpret documents Ability to apply concepts such as fractions, percentages, ratios, and proportions Ability to interpret an extensive variety of abstract and concrete variables Ability to define problems, collect data, establish facts, and draw valid conclusions 90 Degree Benefits celebrates diversity and is committed to creating an inclusive environment for all employees.

We are an Equal Employment Opportunity (EEO) employer and do not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Take your next step to a fulfilling role, working with spectacular talent, and

APPLY TODAY!

Job Type:

Full-time Pay:

$20.00 – $24.00 per hour Expected hours: 38 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home

Shift:

Day shift Application Question(s): Have you worked in a hybrid environment previously (remote work)?

Experience:

Customer Service:

1 year (Preferred) Ability to

Commute:

Orange, CT 06477 (Required) Ability to

Relocate:

Orange, CT 06477: Relocate before starting work (Required)

Work Location:

Hybrid remote in Orange, CT 06477