Manufacturing Customer Service Representative Position Available In Naugatuck Valley, Connecticut

Manufacturing Customer Service Representative 3.9 3.9 out of 5 stars Thomaston, CT 06787 Jaci Carroll Staffing is recruiting for a Customer Service Representative for a manufacturer in the local, Greater Waterbury area. This is a contract assignment that has the potential of becoming permanent for the right individual. This will be full time, 40 hour per week position. Pay will be between $18-$22/hr depending on prior experience. The Customer Service Representative will be part of a team that works directly with customer accounts, answering questions and providing solutions while working with other departments.

Primary Responsibilities :

Provide excellent order entry, customer account maintenance, price and availability checks and management of all aspects of customer orders from receipt through payment Provide customers with order status, requested documents, shipping dates, and tracking proactively and when additional requests are received Work with the team to obtain quotations for sales inquiries for both potential and existing customers Entry and management of Quality and Service Complaints, and proper assignment of complaints for investigation to ensure quick resolution. This includes follow up with internal stakeholders for closure, determining and participating in the development of root cause, corrective/preventative actions, and participation in trainings required by Customer Service to eliminate future occurrences Entry and coordination of material returns, either associated with a complaint and/or a customer owned refill or repair Engage with internal stakeholders such as Material Planners, Transportation, Manufacturing, Commercial, Marketing, quality, Billing and Finance to support customer requests. Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal stakeholders to achieve customer needs Maintain a high level of responsiveness to internal and external customers to meet targets set by the department Support creation and maintenance of standard operating procedures (SOPs) for customer service Work to achieve maximum efficiency in a team environment and support peers when needed Perform other related functions as assigned

Qualifications :

Must have a high school diploma or GED equivalent; some college or Associate’s/Bachelor’s degree is a plus Experience working with ERP systems (SAP, Oracle, Syspro, etc.) Proficiency in Microsoft Office (Excel/Word/PowerPoint/Visio) Excellent Planning, Organizational, Communication & Interpersonal skills Ability to work independently and be proactive, prioritizing workload is essential Join us in delivering outstanding customer support while enhancing your professional skills in a dynamic environment!

Job Types:

Full-time, Contract Pay:

$18.00 – $22.00 per hour Expected hours: 40 per week

Shift:

Morning shift

Work Location:

In person