Customer Service Representative (contract) Position Available In South Central Connecticut Planning Region, Connecticut

Customer Service Representative (contract) Pfizer – 4.2 New Haven, CT Job Details Contract $30 – $32 an hour 1 day ago Benefits Commuter assistance Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Clinical research RN License Mid-level High school diploma or GED Bachelor’s degree Recruiting LPN Phone triage 1 year Medical terminology Communication skills

Nursing Full Job Description Volunteer Recruitment Support Summary:

Volunteer Recruitment Support is responsible for registering new and current clinical research participants and conducting a series of pre-screening procedures to determine eligibility and enroll them for clinical studies. Volunteer Recruitment Support executes recruitment strategies and acts in compliance with regulatory requirements related to the protection of all participants’ confidential data. Additional responsibilities may include serving as a preceptor for new staff in training and participating in projects within the department related to participant outreach, metrics, and database optimization.

Responsibilities:

Maintain first contact with potential participants and informs them about clinical research and available study opportunities Communicate protocol requirements, study procedures, stipend information, and PCRU policies to potential participants in a prompt and professional manner Assess participants’ qualifications for participation in a study based on information gathered during the intake in accordance with study protocol inclusion/exclusion criteria and medical guidance Maintains source documentation, accuracy, accessibility, and confidentiality of participant records and reports Communicate with participants via text messaging, emailing, and other methods in compliance with regulatory requirements for study-related recruitment, follow-up, soliciting updated information, and regular database clean-up Schedule study screenings and cohorts/groups for dosing according to established timelines and manages appointments Demonstrate a positive attitude to the participant population to ensure trust in clinical research Perform database cleanup activities and other recruitment and targeted outreach projects May train and mentor new staff members May cross-functional responsibilities within the recruitment department, such as participant payments, marketing, website development, and social media

Qualifications:

High school diploma or GED; Bachelor’s degree preferred A minimum of 3+ years of experience in a clinical setting (research or healthcare) A minimum of 1+ years of experience in clinical research recruitment Health care practice experience with a valid license (RN, LPN) Experience with phone intake and triage Knowledge of medical terminology Clinical mindset Ability to multitask within multiple systems and databases Independent thinker and decision maker Strong written and oral communication skills Experience with patient evaluation and intervention Strong PC skills

Location/Shifts:

This is mainly a remote role in New Haven, CT, however, candidates may be required to come onsite for mandatory meetings or additional training Must be available and flexible to work all of the following shifts:

Mon-Thu:

7:30am-4:00pm; 9:00am-5:30pm; 10:00am-6:30pm

Fri:

7:30am-4:00pm; 8:00am-4:30pm; 9:00am-5:30pm

Sat:

As needed per level of recruitment activity. Would be given advance notice if Saturday work is needed. Please note contractors are engaged to provide services to Pfizer on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner. This job posting is for a temporary role as an employee of Atrium on assignment at Pfizer. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements. Pay Rate Range Min Pay Rate Max Pay Rate Currency Unit 30 32 USD hourly Benefits Information Comprehensive Benefits Package available based on eligibility Medical, Dental, Vision Short-Term Disability (STD) Long-Term Disability (LTD) Supplemental and Voluntary Life Insurance 401(K) Commuter Benefit Program