Frontier Customer Service Representative Position Available In South Central Connecticut Planning Region, Connecticut

Job Description:

At Opal Core Marketing, we’re proud to support some of the mostrecognized names in telecommunications — including Frontier, aleader in connectivity and innovation. As we continue to expand ourfootprint throughout the Northeast area, we’re looking for aconfident, customer-focused professional to join our growing teamas a Frontier Customer Service Representative. In this role, you’llbecome a key point of contact for new and existing Frontier’scustomers, providing them with product insights, resolvinginquiries, and ensuring a seamless customer experience from startto finish. Whether you’re answering service questions or helpingsomeone select the right package for their needs, your goal willalways be to deliver value, build trust, and strengthen long-termrelationships. If you’re someone who thrives in a fast-paced,people-first environment and is looking to grow within a companythat truly invests in its team, we’d love to meet you.

What You’llDo:

Interact directly with Frontier customers to answerservice-related questions, recommend personalized solutions, andensure satisfaction with their plan or product Provide expertguidance on Frontier’s latest offerings, promotions, and servicepackages Troubleshoot and resolve customer concerns with clarity,professionalism, and efficiency Participate in daily team briefingsand ongoing training sessions to stay informed on updates andclient expectations Collaborate with teammates to meet individualand team-based service and performance goals Maintain fullcompliance with all Frontier’s standards, safety protocols, andcustomer service procedures