Entry Level Customer Service Representative – Sales Savvy Position Available In Southeastern Connecticut, Connecticut

Job Description:

Are you a customer-oriented professional with a knack for sales?

Do you thrive in a fast-paced environment where you can combineyour excellent customer service skills with your sales expertise?

Join our team as a Customer Service Representative, where you’llhave the opportunity to engage with customers, provide outstandingservice, and contribute to our sales success.

Responsibilities:

Serve as the first point of contact for our customers, deliveringexceptional service and support Assist customers with inquiries,product information, order processing, and issue resolution,ensuring a seamless and positive experience. Identify and seizeupselling and cross-selling opportunities to promote additionalproducts or services to customers. Build rapport and maintainrelationships with customers, understanding their needs,preferences, and purchase history to offer personalizedrecommendations. Collaborate with the sales team to meet or exceedsales targets, actively participating in sales initiatives andpromotions. Maintain a comprehensive knowledge of our products,features, and benefits to effectively communicate with customersand close sales. Process sales orders and manage customer accounts,ensuring accuracy and timely follow-up. Stay updated on industrytrends, competitor offerings, and market dynamics to provideinsights and contribute to sales strategies. Document customerinteractions and transactions accurately in our CRM system,maintaining thorough and up-to-date records. Collaborate withcross-functional teams to resolve customer issues and ensurecustomer satisfaction.