Customer Support Associate Position Available In Western Connecticut Planning Region, Connecticut
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Job Description
Job Description:
Ready to solve problems and make customers smile? Come and joinour residential team as a Customer Support Associate , the go-toperson for Frontier customers. You’ll handle questions, offersolutions, and provide assistance on practically anything. If youexcel at crafting exceptional customer experiences, this is anopportunity worth exploring. The work you’ll do here can truly makea difference! Core responsibilities for the Customer SupportAssociate include: Provides outstanding and welcoming support toresidential Frontier customers. Offers accurate and understandableresponses to questions about billing, accounts, products, andservices. Resolves customer problems effectively and refers complexissues to the appropriate department as needed. Educates customersabout Frontier’s product offerings and assists them in identifyingthe best solutions for their requirements. Maintains detailedcustomer records and logs all interactions correctly in thesystems. Collaborates with Customer Support Associate team membersto share effective techniques and improve customer service methods.
Guarantees Frontier’s commitment to customer satisfaction isdemonstrated in every customer interaction.
