Customer Service Position Available In Alachua, Florida
Tallo's Job Summary: We are seeking a dedicated and customer-focused Call Center Customer Support Specialist in Gainesville, Florida, US, with a salary range of $20.00 - $21.00 per hour. The role involves handling inbound calls for supply orders, inquiries, and equipment coordination. Ideal candidates need strong communication skills, computer proficiency, and a passion for quality support in a fast-paced call center setting.
Job Description
Job Description
Customer Service Contract:
Gainesville, Florida, US Salary Range:
20.00 – 21.00 |
Per Hour Job Code:
361022
End Date:
2025-05-15
Days Left:
17 days, 23 hours left
Job Summary:
We are seeking a dedicated and customer-focused Call Center Customer Support Specialist to join our team. In this role, you will support patients and customers by handling inbound calls for supply orders, customer service inquiries, and equipment replacement coordination. The ideal candidate will have excellent communication skills, strong computer proficiency, and a passion for delivering quality support in a fast-paced call center environment.
Key Responsibilities:
Answer inbound calls from patients and customers regarding supply orders, equipment, and service support.
Maintain accurate and up-to-date patient records and verify account information.
Communicate prescription revision requests to internal clinic support teams.
Receive and process new referrals for out-of-warranty equipment and facilitate replacements.
Schedule annual preventative maintenance appointments for patients.
Coordinate and manage customer returns efficiently and in compliance with company policies.
Ensure compliance with regulatory requirements and internal procedures.
Consistently meet or exceed department KPIs and quality standards.
Minimum Requirements:
High School Diploma or GED
2-3 years of call center experience
Excellent verbal and written communication skills
Strong data entry and computer navigation skills, with the ability to use multiple systems simultaneously
Proficiency in MS Office Suite (Word, Excel, Outlook)
Strong judgment, reasoning, and problem-solving abilities
Preferred Qualifications:
Associate Degree or equivalent relevant work history
Bilingual – Spanish speaking preferred but not required
Experience in a healthcare or medical device environment is a plus
Job Requirement
Call
Calling
call center
Inbound call
Outbound Call
Customer Service
Reach Out to a Recruiter
Recruiter
Email
Phone
Anwesha Mohapatra
anwesha.mohapatra@collabera.com
