Guest Service Representative Position Available In Alachua, Florida

Guest Service Representative Scarlett Hotel Group – 5.0 Gainesville, FL Job Details Full-time $15 an hour 16 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Hospitality Computer operation Guest relations Customer service Driver’s License Front desk Computer skills Multi-line phone systems Guest services Phone etiquette Communication skills Hotel experience Entry level Full Job Description Guest Service Representative – SpringHill Suites Gainesville Scarlett Hotel Group Welcome with warmth. Serve with purpose. Be the reason they return. At Scarlett Hotel Group, we believe the front desk is more than a place to check in—it’s where the guest experience begins. As a Guest Service Representative, you’ll set the tone with your attitude, attentiveness, and ability to make people feel seen and valued from the moment they arrive. If you’re friendly, dependable, and love connecting with people, we want you on our team.

What You’ll Do:

Greet guests with warmth and professionalism during check-in, check-out, and throughout their stay Answer questions, handle requests, and resolve concerns with urgency and care Process payments, reservations, and room assignments accurately Communicate clearly with Housekeeping, Engineering, and other departments to ensure seamless service Keep the front desk area organized, clean, and guest-ready Uphold company policies, safety procedures, and service standards at all times Be a culture carrier—living out Scarlett’s values of respect, consistency, empowerment, and hospitality

What We’re Looking For:

A friendly, guest-first attitude and a passion for service Strong communication and multitasking skills Dependability, attention to detail, and professionalism Basic computer skills and comfort learning hotel systems (we’ll train you!) Flexible schedule availability including weekends, evenings, and holidays Previous front desk, hospitality, or customer service experience is a plus—but not required

Why You’ll Love Working Here:

A people-first culture where your personality and service make a difference A supportive team and leadership that celebrates your success Hotel and travel discounts across major brands Growth opportunities into supervisory or management roles A respectful, team-driven workplace where you matter At Scarlett Hotel Group, we’re proving every day that hospitality is still human. If you’re ready to greet each day—and every guest—with purpose and pride, we’d love to meet you. Apply today and become the reason someone feels at home. Scarlett Hotel Group | People First. Always.

Job Type:

Full-time Pay:

$15.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

Day shift Evenings as needed Evening shift Every weekend Holidays Monday to Friday Morning shift Rotating weekends Weekends as needed Weekends only Ability to

Commute:

Gainesville, FL 32608 (Required) Ability to

Relocate:

Gainesville, FL 32608: Relocate before starting work (Required)

Work Location:

In person