Customer Service Representative (CSR) Position Available In Bay, Florida
Tallo's Job Summary: As a Customer Service Representative at Peaden Air Conditioning, Plumbing, and Electrical in Panama City, FL, you can earn between $16.00 and $19.00 per hour, depending on experience. Responsibilities include handling customer calls, resolving issues, and maintaining accurate records. Ideal candidates possess strong communication skills, problem-solving abilities, and a customer-focused mindset. Background, drug, and motor vehicle checks are required.
Job Description
Between $16.00 and
$19.00
Per Hour
DOE (Depends on Experience)
Position range in Florida $16.28 – $21.69 Per hour Customer Service Representative (CSR)
Peaden Air Conditioning, Plumbing & Electrical
Occupation:
Customer Service Representatives
Location:
Panama City, FL – 32405
Positions available: 1
Job #: 12468276
Source:
Employ Florida
Posted:
1/28/2025
Updated:
4/18/2025
Expires:
5/26/2025
Web Site:
Employ Florida
Onsite /
Remote:
Work onsite all of the time
Job Type:
Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. HS 40 Job Description Help for Job Description. Opens a new window. Job Description Help for Job Description. Opens a new window.
Job Title:
Customer Service Representative (2)
Job Type:
Permanent, Full-Time Day/Hours:
Mon-Friday 8:00am-5:00 pm.
Rate of Pay:
$16-$19 PER
HOUR, DOE
Location of Work:
Panama City Requirements:
Employer will
Conduct Background Check, Drug Screen, and Motor Vehicle Check SUMMARY:
As a Customer Service Representative, At Peaden, we are always looking for top talent to join our growing team. If you’re a driven, customer-focused individual who thrives in a fast-paced environment, this is the opportunity you’ve been waiting for. As a Customer Service Representative, you will play a crucial role in providing outstanding customer service. Our team is built on a foundation of respect, ongoing education, and a passion for excellence—and we’re excited to welcome individuals who are eager to learn, grow, and contribute to our success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Key Responsibilities:
Handle inbound and outbound customer calls, addressing inquiries and converting calls into booked service appointments.
Deliver clear, compelling, and personable call scripts with an authentic cadence, ensuring customers feel valued and heard.
Resolve customer issues promptly and professionally, promoting the brand and encouraging repeat business.
Maintain accurate customer records in the CRM system, documenting all interactions and updates.
Collaborate with dispatch, management, and team members to ensure seamless service delivery and customer satisfaction.
Participate in ongoing training programs to develop customer service skills and technical knowledge, including HVAC systems.
Assist customers in understanding product offerings and services, and educate them on additional opportunities that may meet their needs.
Support the team in meeting or exceeding customer satisfaction ratings and performance goals.
EDUCATION AND/OR EXPERIENCE
Required Qualifications:
Valid driver’s license and insurable driving record.
Able to Pass Background Check & Drug Screen.
Previous experience in customer service or call center environments is preferred.
Strong problem-solving abilities and the ability to multitask effectively.
Empathetic and patient demeanor when dealing with customers.
Flexibility to work varying shifts, including evenings and weekends.
Team-oriented with a strong focus on collaboration and a positive work culture.
Proven track record in customer service, with strong verbal and written communication skills.
Proficient with IT systems, phone systems, and CRM software; strong typing skills.
Highly organized with exceptional attention to detail and follow-through abilities.
Ability to build trust, demonstrate empathy, and establish rapport with customers.
Comfortable working in a fast-paced, goal-driven environment.
Motivated, flexible, and maintains a positive attitude even in challenging situations.
A competitive team player with a passion for achieving team and individual goals.
Willingness to engage in self-study and attend training seminars for continuous improvement. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. Help for Employer Information. Opens a new window.
