Customer Service Representative/Dispatcher Position Available In Bay, Florida

Customer Service Representative/Dispatcher Ace Handyman Services – Emerald Coast Panama City Beach, FL 32413 Join Our Team as a Field Dispatch/Customer Support Representative! Are you a customer-focused professional with a knack for sales, marketing, and delivering exceptional service? Do you thrive in a fast-paced, team-oriented environment where your contributions directly impact business growth? If so, Ace Handyman Services – Panama City is looking for you! We’re hiring a Field Dispatch/Customer Support Representative/Sales Representative to serve as the backbone of our operations. This role involves managing customer inquiries, coordinating service events, and actively promoting our handyman services, with an opportunity to leverage marketing expertise and QuickBooks Online experience to further enhance our business success.

What You’ll Do Customer Engagement :

Be the first point of contact for inquiries via phone, email, and chat. Provide tailored solutions while offering a friendly, professional experience.

Sales & Marketing :

Soft-sell additional services to increase revenue and customer satisfaction. Assist in developing and executing local marketing initiatives to attract new business and retain loyal customers. Posting to our media platforms and updating our website.

Scheduling & Coordination :

Utilize Service Titan software to efficiently schedule appointments, monitor job progress, and coordinate craftsmen to ensure seamless service delivery.

Operations Support :

Act as the “quarterback” for field operations, ensuring all service events are up-to-date and craftsmen are fully prepared for the next day.

Follow-Up Excellence :

Conduct follow-up calls to ensure customer satisfaction and uncover opportunities for additional services.

Administrative Tasks :

Maintain accurate records of customer interactions and service events. Experience with QuickBooks Online is a plus for supporting billing and invoicing tasks. Collaborate for

Success :

Work closely with the General Manager to streamline operations, improve service delivery, and execute marketing campaigns that drive growth.

What We’re Looking For Sales & Marketing Expertise :

Proven ability to promote services, upsell, and support marketing efforts to grow business revenue.

QuickBooks Online Knowledge :

Experience with QBO for billing, invoicing, and record-keeping is highly desirable.

Service Software Proficiency :

Familiarity with different platforms. Service Titan Dispatching Platform with 1 year experience is a MUST.

Exceptional Communication :

Strong phone etiquette and written communication skills to engage customers and promote confidence in our services.

Organized Multitasker :

Ability to manage multiple active service events while staying on top of customer needs. Team Player with

Initiative :

A collaborative attitude with the drive to independently identify ways to improve service and increase sales. Industry Experience a

Plus :

Background in coordinating services for HVAC, plumbing, electrical, or handyman industries is a bonus. Why Join Ace Handyman Services?

Robust Benefits :

401(k) matching Flexible spending account Health, vision, and dental insurance Paid time off

Growth Opportunities :

Be part of a trusted brand that values your skills and encourages innovation.

Dynamic Work Environment :

A fast-paced, supportive team atmosphere where your contributions directly impact the success of the company. Schedule Full-time position 8-hour shifts, with weekend availability as needed

Work Location:

In person Why You? Why Now? This is more than a customer service role—it’s your chance to bring your sales, marketing, and administrative skills to a business that values your expertise and contributions. If you’re ready to help us grow our customer base, ensure smooth operations, and deliver top-notch service, Ace Handyman Services – Panama City wants to hear from you! Apply today and join a team that’s redefining what it means to provide exceptional handyman services.

Job Type:

Full-time Pay:

$22.00 – $26.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Experience:

Service Titan:

1 year (Required) Customer service: 3 years (Required)

Marketing:

3 years (Required) Ability to

Commute:

Panama City Beach, FL 32413 (Required)

Work Location:

In person